Review Time
Just WOW!!🤩 We‘ve been the First time at Gaucho in the Sloane Avenue and Diego made our visit unforgettable. It really was an experience, we Never forget. I asked Diego if he is the owner of the Restaurant, he is not. But we felt his love to his Job and that makes it Special! Compliments! All the best.
Awful experience!! Went here on Valentine’s Day with my boyfriend and we were crammed like sardines in the Richmond branch. The waiters tried to bring our mains over when we just received our starters, meaning the mains were cold once arrived. For what you charge, you should not be serving cold fatty steaks. Really disappointed and hope to hear from Guacho about this soon.
Very disappointing experience – would not recommendWe booked our Christmas party for a group of 31 people and were extremely disappointed with both the service and the management's response.Service on the night was painfully slow – there was only one server for our entire party, meaning some guests finished their drinks before others had even received theirs. The main courses were poorly timed too, with steaks arriving first, and potatoes and vegetables not served until around 30 minutes later, by which point the meal was cold and unappetising. Dessert took so long that many of us left without being served at all.We raised our concerns with several members of management and were assured the issue would be looked into and that someone would get back to us. Despite following up multiple times over the past five months, we’ve received no response or resolution.If you value good food, efficient service and responsive management, I would strongly recommend choosing a different venue. A very disappointing experience from start to finish.
Went to Gauch recently with my family to celebrate my Son's birthday. For a premium restaurant where you are paying c.£350 for 4 people you expect a premium service so while the below are all minor points there were too many minor points.- Ordered a bottle of Red. It came but it was a different year to that advertised- Two of the steaks were over-done, one was meant to be medium rare and was closer to medium well- Ordered a chocolate brownie for my son but he got a cheesecake. When we questioned it the waitress simply said 'Well you are getting it on the house for his birthday' and walked offWill find it very hard to justify going to a gaucho again
"I visited the restaurant after seeing an offer on the menu for any two courses at $24. Though I understand that extras like drinks and sides may incur additional charges, the final bill exceeded what was expected based on the $24 deal. Despite confirming this offer with the staff when ordering, I was surprised to find the actual menu prices on the bill. When questioned, they insisted on a specific ordering method, contradicting the advertised deal. This deceptive practice showcases how they mislead customers and coerce them into paying more. A cautionary tale - don't trust their advertised deals."
Fantastic meal and fantastic service from juan in cardiff very friendly and really made the night extra special for my mum in law’s birthday. He is a massive asset to the restaurant. Highly recommended.you pay for what you get 😊
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