genie-clean.co.uk

4
4 Based on 30 reviews

...

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Average Rating

4

/
5

30 Reviews

5 Star
73%
4 Star
0%
3 Star
3%
2 Star
0%
1 Star
24%

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Review Time

Billie
Amazing customer service!

Amazing customer service!! Products are unbeatable. The smells are out of this world. Any issues are always dealt with promptly & in a very friendly manner. Would highly recommend this company & the products alike.

5
Date of experience: Oct 25, 2025
William
Best products on the market hands Down.

Best products on the market hands Down.

5
Date of experience: Oct 21, 2025
Shsnnon Brittain
Customer service

Customer service were absolutely fantastic about my mix up order. They sorted it out very quickly!

5
Date of experience: Oct 13, 2025
Kayleigh Green
Absolutely fantastic products

Absolutely fantastic products, the ease the oven products have made me actually enjoy cleaning my oven.

5
Date of experience: Oct 09, 2025
Tracy Griffin
I bought grease be gone and scale it…

I bought grease be gone and scale it down they were so good I decided to try some of the other products which didn't disappoint. Lovely fragrances and very powerful cleaning results. Value for money, long lasting and just what every home needs

5
Date of experience: Oct 03, 2025
Miss Keri Pretsell
Really nice and helpful

As an affiliate for genie. I love the products and libby and the customer service team are really nice and have always been good with my deliveries. Every one in the chat is really nice and helpful. I am so grateful for becoming part of the genie family

5
Date of experience: Oct 01, 2025
Customer Anne-Marie
The first time I ordered from Genie I…

The first time I ordered from Genie I ordered a few items on pre order, I didn’t understand that the other items ordered would come at the same time and I had no intention or ordering again due to waiting for the pre order products. However once I tried them I was totally amazed at the outstanding quality and how it made cleaning effortless and easier with amazing long lasting scents allowing me to enjoy cleaning again, now I would never use any other products, out of all my orders I have only had 2 issues with leakages on deliveries and after contacting customer services they responded quickly and were very helpful with sending out a replacement product.

5
Date of experience: Oct 01, 2025
Lisa Hill
COMPANY IS A JOKE - DO NOT USE

ABSOLUTELY DISGRACEFUL!Unfortunately my delivery address was incorrect and was sent to an empty shop - i contacted customer service and got nowhere but let it be. As it would not let me cancel my subscription I skipped the next three deliveries allowing me time to sort it out ONLY TO FIND THEY ARE STILL SENDING THE SEPTEMBER ONE I CANCELLED AND HAVE CHARGED ME.NO CUSTOMER SERVICE FROM DAY 1 AND NOW I'M BEING CHARGED FOR SOMETHING I DON'T WANT AND WON'T GET!!!

1
Date of experience: Sep 30, 2025
michelle hudspeth
I placed 2 orders over 3 weeks ago

I placed 2 orders over 3 weeks ago, still not received them. Contacted them on numerous occasions. Says in transit. Delivery is non existent. If they stopped making so many posts on social media and sorted their dispatch process out I might actually be able to review product, if I ever receive them! Won’t be ordering again.

1
Date of experience: Sep 20, 2025
Andrew waterhouse
11 days later still no product

11 days later still no product.UpdateOn Fri, 26 Sep 2025 at 17:11, Customer Services customerservicesgenie-clean wrote:Hi Andrew, we have filed a claim with evri regarding this. We can now offer you a replacement or store credit :)Thank you for contacting Genie Clean. Kindest regards,Ross @ Genie Customer ServicesGenie Clean.Upate 29-09-25Customer Services17:07 (9 minutes ago)to meGenie Customer Servicesyour refund is pendingThank you for contacting Genie Clean. Kindest regards,Ross @ Genie Customer ServicesGenie Clean

1
Date of experience: Sep 15, 2025

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