Review Time
I found this app recently and completed my first session with my coach. It’s quite simple and enjoyable to use. I opted for immediate feedback since I find it helps me remember corrections better as I progress. Everything is well executed. Based on my initial experience, I highly recommend it.
I signed up for the trial, but during the setup, I mistakenly registered for an additional service. I was only able to cancel one subscription but not the other. When I reached out to the support team via chat, I was misinformed that all subscriptions had been canceled and that I wouldn't be charged again. However, upon checking my account, the service is still active, and I cannot cancel it or remove my payment information. The automated chat system made it difficult for me to request a refund, forcing me to go through the process several times. I eventually found the customer service email, but I have yet to receive a response. I'm concerned about whether I will get a refund.
Dear Support team,I would like to request a refund for my Fluently Premium (Annual) subscription. The application constantly freezes and becomes unresponsive, even though I have a very stable and high-quality internet connection. I have tried restarting my device, but the problem persists.The app cannot be used properly in its current state, so I kindly ask for a refund for this purchase.Thank you for your understanding and assistance.Best regards, Gusein
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