Review Time
I was really excited as I heard good things about Orchard. Unfortunately I wont recommend them to anyone. Avoid if possible. Whatever process they use for "refurbishment" is sub par in my opinion.
I am the type of person that I use my devices for as long as I possibly can. The phone I had prior was 10+ years old and needed to be replaced only because the version was no longer compatible with most apps.
I ended up purchasing 2 phones. A Pixel 6 and a Pixel 6 Pro. One for myself and one for my spouse. The order process was easy, and shipping was fast.
However the excitement faded fast as when we went to charge my spouses phone the charging cable would not seat properly in the port. So I took my phone camera and snapped some picture of the port and I was mortified to see caked in dirt that was preventing the charger from going in. I emailed them the pictures and they gave me tips on cleaning. Luckily I have a phone/computer repair kit and was able to safely clean it but why was this not checked before sending the phone out for sale? Did they not attempt to charge the phone before sending it out because this should have been spotted. The charging port was absolutely disgusting.
Fast forward 2 months and my phone (The Pixel 6 pro) started having oddities with the screen. Occasional soft locks and unresponsiveness. But nothing of major concern. Well not even 1 day after my 60 day warranty was up - the phone completely died on me. I contacted them and they basically told me I had to pay to ship it to them and pay for them to diagnose the issue. They then said it would be better if I found someone possibly local. Which no one in my area repairs phones. So basically I have a dud phone with no option of repair.
I will be taking my business elsewhere as clearly however they are refurbishing is sub par as lots of things are being missed. I will note as well that my Pixel 6 was labelled as "Like New".
This was an amazing service. I used the buyback selling device service and from start to end I had great communication, and I received payment for both my IPad and Phone in the time period promised. Excellent service and I would definite recommend their service to anyone looking to sell their device.
Bought an iphone 13 mini; the battery says 83% but the phone randomly switches off and hardly is able to hold a charge for more than 2 hours. I don't get how they're posting a full day of battery life and getting away with it; their quality control is terrible.
Item was accurately described and shipped quickly. Easy to search for the phone you want and overall a good selection. I also like that you get a charger with it and have the option of purchasing a screen protector.We've bought multiple devices over the years from Orchard and would recommend to others.
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Orchard is a Canadian e-commerce company that buys and sells used smartphones. All devices are sourced and sold locally here in Canada 🇨🇦 and are backed by a 90-day guarantee! ✅ Shipping and returns are free 📦.
Each device goes through two rounds of 30-point inspections by our in-house techs, is guraranteed to be unlocked and never stolen or blacklisted!
Orchard is the easiest and safest way to buy a refurbished phone
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