Review Time
Ordered king cakes for multiple (3) office locations with the delivery set for Fat Tuesday. One cake was delivered midday to one office, while another cake was delivered an hour before that location closed for the day, and certainly after the Mardi Gras festivities at that location. Third cake delivered to an office AFTER THE OFFICE CLOSED FOR THE DAY. BUYER BEWARE: If you need a time-sensitive delivery, DO NOT USE Goldbelly as their "trusted delivery partner" UPS CANNOT be TRUSTED to deliver timely.
I have relied on this service for years and have always been satisfied. This year, we decided to send my elderly in-laws a gift of bagels and lox for their Christmas brunch with neighbors. Unfortunately, only the bagels arrived. The lox, cream cheese, capers, tomatoes, and onions were missing. The company believes a $25 credit resolves the issue, but I will not be using their service again.
I ordered a cake, but it arrived much later than expected. I noticed an unfamiliar charge on my bank statement exceeding $100. When I contacted support, they couldn't identify the charge, even after I provided transaction details. I'm very dissatisfied with how this situation has been handled.
I reached out to management after ordering two cakes for my son's birthday, only to find they were returned to the sender. I tried contacting support multiple times, but received no response. When I finally got a reply, I was told that all sales are final despite not receiving my order. I'm on the verge of filing complaints with regulators and sharing my concerns with local businesses affected by their mishandling. This experience has been incredibly frustrating.
I ordered a gift for my dad for Christmas, but the shipment was delayed until Dec 30th, which is unacceptable for perishable items. No one answers the phone, and their automated help system is useless. Emails take 2-4 days for a response, which is not acceptable. When I finally asked for a refund, I was told to wait for a senior representative to contact me, but I haven't heard back. I'm left feeling ignored and would advise looking elsewhere.
Caution! I ordered a brisket and sausages to be delivered two days before New Year's dinner, but they arrived three days late and spoiled. When I reached out to the service for a refund, I was informed that they were not responsible once the item shipped. Their customer service was unhelpful, only offering a credit. I had to involve the BBB for arbitration and couldn't leave negative reviews due to their lack of a storefront. This company is not trustworthy, and I cannot recommend them unless you want to risk your money.
I ordered bagels through this service, but they arrived in an uninsulated box and were partially thawed. The bagels were hard and stale. I reached out for assistance but received no reply, forcing me to escalate through PayPal for a refund. I recommend contacting the restaurant directly instead for a better experience.
I had a terrible experience with my order here. I paid for home delivery but was asked to drive 45 minutes to pick it up. The packaging was inadequate, and the contents were not as advertised. I paid a significant amount for a small quantity of subpar items. This was a complete disappointment!
I received my apple cake nine days late, and it was leaking under the packaging. The cake was stale and even had hair on it. After eating a slice, I felt sick. I can't believe customer service thought it was still safe to consume after such poor handling during delivery.
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Goldbelly is a curated online marketplace for regional and artisanal foods crafted by local food purveyors throughout the United States.
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