goldencastle.co.uk

5
5 Based on 21 reviews

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5

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5

21 Reviews

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Rachel F
Brilliant service from Golden Castle Caravans

We’ve recently bought a caravan and as it’s our first one, we’ve needed a lot of hand holding. Gary was really kind and patient and explained everything to us newbies. Thanks also to Phil who delivered the caravan. Would highly recommend, first class service.

5
Date of experience: Oct 18, 2025
melanie
Picked up our caravan today golden…

Picked up our caravan today golden castle have been excellent especially Gary and chris ,I cannot fault golden castle ,i highly recommend them if you need a new caravan ,they are very welcoming and friendly,gary even rang me to wish us luck as he couldn’t be there when we collected our caravan ,we also had a email from Chris asking if we had a safe journey home ,golden castle are 5*

5
Date of experience: Sep 13, 2025
vicky phelps
five star service all round

five star service all round, the team are all helpful and welcoming. We dealt with Chris who was super helpful, really friendly and couldn't help enough. great set up everything you need on site.Follow up care also great, cannot recommend Golden Castle enough.thank you all

5
Date of experience: Sep 01, 2025
Debbie ELRICK
So glad I chose them

Great service and extremely helpful. Being a single caravanner, they made sure I was fully equipped. After I collected the caravan, I later received a follow up email asking if my journey home was safe and was I happy with everything. They also offered support for me should I need it. The whole team were happy and helpful which was the vibe I picked up immediately I walked into the shop. Puts you at ease straight away

5
Date of experience: Aug 12, 2025
Duncan Q
Another new van

As usual, a great service from the team, hand over of our new van was great & helpful. This is van number 5 over 20 years & we have never had any complaints about there service.

5
Date of experience: Aug 09, 2025
Jonah Price
Trustworthy with great customer service!

So glad we chose Golden Castle for the purchase of our first caravan. They have a wide selection of caravans on site to choose from, and the staff were so helpful from start to end. Alex arranged a great deal for us, and Gary did a fantastic handover of our new van, taking time to explain all the features and making sure we felt confident with the van. We really felt like we were in safe hands. Golden Castle is a trustworthy company with excellent customer service.

5
Date of experience: Jul 11, 2025
Fiona Cooper
Great advice and service

We bought a new coachman caravan through golden castle this year. Gary was really helpful, gave us honest views and wasn’t at all pushy when we were choosing the ‘van and considering added extras. The collection process was thorough and particularly useful for two newbies to caravanning.We had an issue with the van and golden castle were excellent. Investigated it straight away and fortunately were able to rectify there and then.Would happily recommend Golden Castle to others

5
Date of experience: Jul 07, 2025
Morgan
Second to none service

Customer service we encountered was second to none, from start to finish.We never felt pressured into a sale from the onset.Everything was made straightforward from the day of viewing to the day of handover.Thank you to Chris and all the team for the help we received.We are so pleased with our Bailey Genoa and looking forward to all our future holidays.Chris and all the team are a total credit to Golden Castle Caravans, would recommend this company to everybody.

5
Date of experience: Jul 07, 2025
TR79
We recently purchased our first caravan…

We recently purchased our first caravan from Golden Castle and the entire experience was outstanding from start to finish. The team was friendly, knowledgeable and genuinely took the time to understand what we were looking for.We couldn't be happier with our purchase and would highly recommend them to anyone looking for a reliable, quality caravan and a hassle-free buying experience.Thank you again for making this such a positive experience!

5
Date of experience: Jun 30, 2025
Freddy
Excellent Service and Friendly Team !!

Excellent Service and Friendly Team !!I recently bought a caravan from Gary, Kevin, and Alex at Golden Castle, and we couldn’t be happier with the experience. From start to finish, the whole process was smooth, friendly, and professional.As new caravan owners, Alex was incredibly knowledgeable and took the time to walk us through all the options without ever being pushy. He handled the paperwork efficiently and made everything easy to understand, and Gary did a brilliant job with the handover, making sure we were confident using all the features before we left the site.What really stood out was how genuine and approachable the team are. Kevin helped us with patience and care with his caravan accessory and Awning expert knowledge !! It felt like they all truly care about getting us the right caravan, not just making a sale. We drove away feeling unrushed, completely confident and excited about our new purchase.If you're in the market for a caravan, I highly recommend visiting Golden Castle – you’ll be in excellent hands with Gary, Kevin, and Alex!

5
Date of experience: Jun 27, 2025

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