Review Time
Extremely poor customer support. For two weeks, they couldn't ship my order. When I asked to cancel it, they quickly sent it. Unfortunately, the product was the wrong size. I requested a return address but received no response on where to send the items back. It's just been a waste of money!
Terrible customer support. For two weeks, they couldn't ship my order. When I finally asked to cancel, they sent it right away. The product wasn't the right size. I requested a return address but got no response about where to send the items back. It's just a waste of money!
The handles I ordered took longer than expected to arrive, but I was kept updated throughout by a representative. They arrived this week and I love them. The color matches exactly what was shown on the website, which is always a bit risky nowadays. I'm excited to finish my utility room to see how they enhance my cupboards. I gave four stars mainly due to the delivery time.
I purchased three handles from their great selection in June 2024 and was very satisfied with them. However, one developed a manufacturing issue 18 months later. I contacted the company via email and received an immediate response offering a free replacement. Excellent customer service, and I would definitely buy from them again.
Very disappointing - when I ordered the handles, the website indicated a delivery time of about seven days. It has now been seven days since I placed my order, and I haven't even received notification that they have shipped (unfortunately from overseas - I missed this detail when I first ordered). No clue about the product quality as they apparently haven't even been dispatched!
I haven't had a good experience with this company. I expected the handles to be shipped locally, but they came from overseas, which delayed delivery. They arrived looking quite different from the pictures, and worse, the t-bar connection on each handle was loose. It's not a solid piece of brass; it's a screwed-in piece that was loose on all 27 handles I ordered, even after tightening them. I haven't attached them yet, but it would only be a matter of time before they become loose again. I reached out to customer service to arrange a return and refund due to these faults. I was asked for a video, which I provided, clearly showing the issue. I'm still waiting to hear back and feel I might be ignored. I can't recommend them and am skeptical about the reviews on their site. If they are genuine, then my batch must have defects, reinforcing my desire to return them for a refund.
I recently ordered from them and accidentally selected the wrong size. After sending one email, they changed my order at no extra cost. I haven't received the item yet, but if the customer care is any indication, it should be five stars. Keep up the great work!
I ordered a large quantity of handles for my new kitchen. I liked the traditional style and color schemes. When the order arrived, I had concerns about the finish quality on some. I contacted the company, and they responded quickly, asking for videos of the damaged areas. I was uncertain about receiving a positive response, but they offered to replace them. Hopefully, they will arrive in a few days.
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