Review Time
Dreadful company - act like fascists, all-powerful, then enabled a racist hate campaign of harassment against me (10,000 words of it over 18 months!) by an obsessive malicious individual one of their socalled 'top reviewers'(self-appointed provider of free copy, 12000 reviews for 12 years) SO they sided against me and the defamatory, libellous, vicious and vindictive and racist deranged hate is STILL there after my books on 'BADreads' as they refuse to remove it. SHAME ON THEM. I very much hope to take Goodreads & its mummy Amazon to court in the USA eventually, after legal action against my cyberstalker who spewed 10,000 words of abuse at me after MY books on Goodreads. A David and Goliath battle, sure - but who won that? I now know a GREAT many authors have faced similar from the odious author-hating enablers of hate speech and harassment.
After new year update - the friends challenge tracking dissapear. I wrote 5 times to support and only generic AI respond come as answer. BACK FRIENDS CHALLENGE tracking AGAIN. Until then - 1*Thank you for listening to your customers.
Support staff are useless, they don’t read emails and just send generic replies. I would not recommend using this app. I’ve logged 150 books read in the last 2 years and now I cannot get into my account because the staff aren’t willing to help. They’ve sent endless repetitive generic trouble shooting emails without actually listening to my issue. Giving up and finding a better app.
It seems I’m not the only one who feels like they are hitting a brick wall with the support team. I work in tech so have had a fair amount of dealing with IT support teams and never have I been so ignored and frustrated. I can’t access my account and honestly I’m not sure it’s worth having to deal with the support team. They clearly don’t read messages and just copy and paste from a script.
This is an amazing website for finding new reads and keeping track of books that you have already read. I especially love the Giveaways feature because even if you don't win (and you will not win often - there are just too many people interested in each book), you can still find lots of new books to read that you may not have been aware of before. I've won several Giveaways and discovered some truly great books that I probably wouldn't have read otherwise. I know that Goodreads has a lot of one-star reviews, many of which seem to be related to privacy, but I've used this site for more than five years and have never experienced any issues. Overall, this site is excellent for readers!
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