Review Time
Ezra quickly identified and explained the problem, so my rating for the support organization is high. However, my rating for the application and validation process is low, because (a) Google Workspace for Nonprofits is incorrectly named, (it is only for charitable nonprofits), (b) the Goodstack email with the result of their validation of our organization gave only a vague indication of what the problem was, and (c) there was a no-reply email address, making it more time-consuming to respond asking for clarification.
Our application for a project management solution was initially rejected but GoodStack helped us quickly resolve the issue through an appeal process. Their responsive team was courteous and professional and I appreciate that they provided clear guidance on requirements for approvals.
We are a small not-for-profit, and we don't have tech-savvy volunteers (staff) to handle technical issues, so we were happy with the support we received to get set up and start running on a pro-plan at no charge. This is so important when you're running on little or no grant. Nothing makes greater difference for a non-profit than being helped to make a difference in other people's lives.
We had some challenges getting our Goodstock account verified, but the support team was professional, responsive, and genuinely helpful throughout the process. They followed up consistently and ensured our issue was resolved properly. We are happy to say our account is now verified, and we really appreciate the way they handled everything. Great customer service—thank you!
I ran into a few complications due to errors on my end when trying to confirm my information. Despite that, the Goodstack team responded quickly, guided me clearly through what was needed, and treated my concerns with genuine care and seriousness. Their communication was excellent, and their follow-up was both efficient and kind. I’m truly grateful for the way they handled it.
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