Review Time
At best, they reply with copy-paste templates that aren't even relevant to the issue you raised. They close tickets without actually providing answers because they clearly have no clue what they are doing. Their lack of professionalism is frankly embarrassing.
They have built a system based on algorithms that are completely broken and out of control. They offend both customers and businesses by accusing them of lying—it is deeply insulting to be accused of "fake engagement" or "deceptive content" without any evidence. They don't seem to realize that this behavior is legally actionable as defamation.
Everything is fine for them until they cross paths with someone who has had enough and is willing to spend the time and money to sue them. Only then do they stop acting like the untouchable masters of the market and realize they are legally accountable. Pathetic.
At best, they reply with copy-paste templates that aren't even relevant to the issue you raised. They close tickets without actually providing answers because they clearly have no clue what they are doing. Their lack of professionalism is frankly embarrassing.They have built a system based on algorithms that are completely broken and out of control. They offend both customers and businesses by accusing them of lying—it is deeply insulting to be accused of "fake engagement" or "deceptive content" without any evidence. They don't seem to realize that this behavior is legally actionable as defamation.Everything is fine for them until they cross paths with someone who has had enough and is willing to spend the time and money to sue them. Only then do they stop acting like the untouchable masters of the market and realize they are legally accountable. Pathetic.
We run a network of franchises and therefore have over 150 listings with GMB. I’ve never encountered a more unhelpful company. Everytime you submit a support request, you just get an Ai response saying ahh not sure what you mean, but try these help guides. The help guides do not help! I could rant for hours about this. I wish Google didn’t have a stronghold on search engines as if there was a comparable alternative, I’d never deal with them again!!
I'm writing this on behalf of my significant other.Google refuses to enforce their privacy policies, specifically doxxing. The details: a reseller on another platform selectively took screenshots of pieces of a conversation from the private messaging portion of the website and posted them online in a review on the Google business profile in a misleading way (known as "cherry picking") in an attempt to make the seller look bad. This is known officially as "trial by incomplete evidence", a logical fallacy. Sadly, the other platform also did not enforce their policies regarding this abuse. More importantly, the profile from the selling platform that was targeted is a personal, non-entity account and the Google account is an LLC small business with a physical storefront. This further complicates the issue in the fact that the reseller from the selling platform is actually a competitor (a conflict of interest) and to further elaborate, the reseller contacted the owner of the business, (using the contact information from the Google business profile) offering to take down their Google review in exchange to accept their initial offer on the private selling platform that started the whole conversation. Additionally, Google my business reviews are supposed to be genuine experiences with the business (according to their policies) and the experience from the personal selling platform being merely an online transacting platform between individuals makes the whole situation even more outrageous. Perhaps when society advances a little further in the areas of truth, integrity and etiquette, these companies will reform and begin holding themselves accountable. Currently, either platform is requesting, or as I put it, "standing their ground" until a court order is produced. The point of having written policies is self governance.Google, thanks for making yet another person feel so small.
Worst tool in history, making up rule and holding small businesses down. Lawsuit incoming! This need the attention of congress and should be forced to broken up or removed from the state as a technology provider! They don’t have real support, their products no longer serve the interests they stat.
They kicked me off GMB without notice and won't tell me exactly what they need to reinstate my listing. Every time I submit what they asked for I get denied saying they cannot verify my address/business. No one to talk to over the phone, if you get an appointment with them, they want $$. Horrible Google My Business USA
The journey to verify our business on Google Business Profile has been a frustrating and protracted one. Despite our earnest attempts, including multiple video submissions and adherence to every instruction provided, progress has been negligible. Our exchanges with Google's support team have stretched over several months, yet we remain uninformed about the status of our verification.The experience has been marred by technical glitches and a lack of responsiveness from the support team, leaving us feeling stranded in a maze of unaddressed queries and unresolved issues. Our business's longstanding presence and our meticulous compliance with verification criteria seem to have little impact on expediting the process.While we've maintained patience and persistence, the communication breakdown and lack of accountability within Google's support structure are to say the least concerning. Our plea for guidance on escalating the matter remains unanswered, reflecting a huge and massive gap in customer service.
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