Review Time
I Have purchased the hoodie from heganwalk and got the wrong size, connect with customer support and delivered correct size with in 48 HRS
Always cheers to new age D2C brand in india Great Work Heganwalk
Many platforms like Google pay and CRED are promoting SCAMs and Fraud merchant sites like Zop, Heganwalk through it's reward points program. Never place any order using reward points and coupons as they will never deliver product or refund your money and pathetic customer service at CRED or Google pay will tell contact merchant but there will no reply from merchant. So best is never to use CRED or Google pay or atleast never order using their reward coupons.
The customer service experience has been appalling. Representatives are unhelpful and often hang up without solving any issues. There are no timelines for resolution, which makes this the most frustrating service I've encountered. It's no surprise that negative reviews are hard to find elsewhere; they only seem to appear on specific review sites. I've been waiting since November 22nd, and as of December 4th, I've received no callbacks—just one generic email response for every issue.
The customer support experience has been dreadful. The representatives are rude and dismissive, often hanging up on calls. There are no timelines for resolving issues, making it incredibly frustrating. It's no wonder that negative reviews are scarce online; they tend to be found only on specific review platforms. I’ve been waiting since November 22nd, and as of December 4th, I’ve only received one generic email response without any follow-up.
The website has potential, but the customer service is lacking. There's no working contact number in my region, making it challenging to resolve payment issues. They seem eager to take your money but unresponsive when help is needed. I expected much better service and am quite disappointed. Please respond promptly; I just want to resolve this issue.
I've been attempting to cancel my subscription for weeks. The account directs me to a payment platform, and the app indicates I have no active subscriptions, yet charges continue. It's incredibly frustrating, and I can't find a way to contact customer support. The online system offers no option for direct communication. Has anyone successfully resolved this issue?
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