bfp-xpress.co.uk

4.5
4.5 Based on 21 reviews

Founded in 1932, BFP has supplied bakeries, patisseries and cake makers with wholesale bakery ingredients for close to a century....

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Average Rating

4.5

/
5

21 Reviews

5 Star
86%
4 Star
0%
3 Star
0%
2 Star
5%
1 Star
9%

All Reviews

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Review Time

Jayda Johnson
Frustrating experience with ongoing issues.

Managing a recurring issue that has lasted over three weeks has been quite challenging. I've faced dishonesty on several occasions, including false delivery promises, lack of inventory for my order, and receiving expired items. The quality of service for this particular order has been unacceptable. It has caused substantial financial losses and has greatly impacted my business operations.

5
Date of experience: Dec 29, 2025
Craig Price
Outstanding Experiences with the Service

My experiences with the service have been truly impressive. They consistently work to match competitor prices, ensuring I receive excellent value. The representative I interacted with was particularly wonderful—her cheerful attitude and humor made each interaction enjoyable. She is extremely accommodating, answering pricing inquiries, providing gentle reminders when needed, and ensuring everything runs smoothly. The company excels in customer care, demonstrating a clear commitment to supporting clients and facilitating seamless operations. Their professionalism, dedication, and personal touches make them a highly recommended option for business engagements.

5
Date of experience: Dec 28, 2025
Dean Adams
My experiences with the company have been...

My experiences with the company have been nothing short of exceptional. They consistently work to match competitor pricing, ensuring I always receive fantastic value. The representative I often collaborate with is a delight—her cheerful attitude and humor make every interaction enjoyable. She is incredibly accommodating, addressing pricing queries, providing gentle reminders, and ensuring a seamless experience. The company is distinguished by its outstanding customer care, showcasing a true commitment to assisting clients and ensuring smooth operations. Their professionalism and personal touches make them a highly recommended choice for business transactions.

5
Date of experience: Dec 28, 2025
Karlee Coleman
Navigating a Long-Lasting Issue...

Navigating a long-lasting issue over the past three weeks has proven to be quite challenging. I've faced dishonesty on several occasions, including misleading delivery promises, lack of inventory for my order, and receiving outdated products. The service level associated with this order has been disappointing, resulting in significant financial losses and considerable disruption to my business operations.

5
Date of experience: Dec 28, 2025
Corey Patterson
Dependable Service with a Personal Touch

I consistently have a fantastic experience with the company. They always strive to match prices from other suppliers, helping me get the best possible value. The representative I work with is a true pleasure—her friendly and upbeat demeanor makes every interaction enjoyable, and she is always ready for a laugh. She goes above and beyond, assisting with pricing inquiries, offering helpful reminders, and ensuring the entire process is smooth. The level of customer service is exceptional. It's clear they genuinely care about supporting their customers and ensuring everything runs smoothly. I highly recommend them for their professionalism, dedication, and personal touch that makes business interactions a true pleasure.

5
Date of experience: Sep 02, 2025
Infatigable
Great Selection at Competitive Prices

The company offers an excellent range of products for our bakery at competitive prices. They are always helpful when I need to reach out for assistance—the delivery personnel are cheerful as well!

5
Date of experience: Sep 02, 2025
Conrad Foster
Customer Service is Excellent

Customer service is excellent, with representatives on the phone ensuring I get the support I need. They assist with pricing, and even if I'm short on the minimum order, they make sure I receive free delivery. They always inform me of new products, and while the offerings are good, I think some sizes could be larger. There's a new product I believe is called graffin that we should try, as I see it in many coffee shops. Thank you.

5
Date of experience: Sep 01, 2025
ThomasEmeraude
Always very supportive.

Always very supportive. The representative I work with is consistently proactive with special offers and updates.

5
Date of experience: Sep 01, 2025
Dickon Turner
Excellent Company with an Amazing Representative

An excellent company with a remarkable representative who truly stands out.

5
Date of experience: Sep 01, 2025
Olivia P.
Efficient and Supportive

Always operates with great efficiency when processing orders. They are thorough and always ensure they provide as much assistance as possible. A reliable supplier.

5
Date of experience: Aug 29, 2025

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