Review Time
Service is nothing to write home about. I ordered a product that I thought was in-stock. It wasn't, but I never got an email telling me that but they charged my credit card. About a MONTH later their web site says in-stock, so assumed they would send it then. Several days later I asked where it was and they said they would ship it today. As of now, still no confirmation received. Unless I constantly email them, nothing happens, and their communication is very poor.
Troy Martin gave us amazing communication with timely replies and asked specific questions to help get our non-standard order correct. His timeliness and attention to detail are going to allow us to be successful in executing on our 3P project. Thank you so much, Troy! I wish all of our vendors had this level of customer support! This is the second MFG site I have managed where we have gone with PAC for purchasing new workstations, and I will continue to advertise PAC on future projects.
PAC team setup an easy to use and effective VMI online portal for all cleanroom supply. We are now easily tracking each item. PAC team monitors and replenish the inventory on a weekly basis. PAC team also helps to add, replace or remove items. We don't worry anymore about missing cleanroom supplies. PAC team regularly come to our lab to check and verify our inventory. Excellent service.
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Since 1973, Production Automation Corporation (PAC) has supported technical products that solve manufacturing problems. PAC is both a full-service stocking distributor, and a manufacturer's representative. Customers turn to us when they need expertise on product selection, require help sourcing an alternate/unavailable product, or when an existing supplier becomes difficult to work with.
As your business grows, we're growing along with you. That means we're continually adding new product lines and brands by popular demand. With so many products and options, it's important that you find the right one. We help you decode technical data into best-case purchases in person, on the web, over the phone, or on-location at your facility.See more
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