Review Time
Have been a Govdeals buyer since 2010, when it was just government surplus it was a great site (aside from the random issue here and there setting pickup appointments with completely useless government employees).
However in the past year or so the site has turned to a nightmare. first of all website is now so slow and laggy as to be practically unuseable some days.
Last couple auctions I have bid on in three different states, all got miraculously outbid by the same hyphen-ated user name in the bid history, which may be a coincidence but seems very unlikely.
Customer support has gone to AI chat bots and is totally useless.
Used to check site every Monday and Friday to see what was on bid, but now I only check once a month or so when all the other auctions are slow or have no lots I'm interested in, since I can't stand to deal with govdeals regularly anymore. Used to be a great marketplace now just a last resort to deal with.
I wish I could give ZERO stars. Maybe my misfortune can help someone else avoid the same problem. I bid on a car that I really wanted. I had been obsessively watching my bid (high bidder for almost 3 days). While surfing the site, I bid on 3 cheap, fun items. It accepted the 3 new bids then said i was on "probation" and could not make any new bids. It would let me increase my bid on the 3 cheap things that I just tried for fun, but it would not let me increase my bid on the car-- even though it was the first thing I bid on. So 2 items closed and I "won" (yay, me), and I immediately paid for them so I could return to bidding on the car. Relent, the car was the first bid I made. We'll, paying for the items is not enough-- you have to pick up the items. It would be tight bc the car closes in 17 hours, but it is possible. But wait... we had a major snow storm and my car is plowed in so I can't pick the 2 crap items up. The ones I already paid for. So I call to ask why I can increase my bid on items 2, 3, and 4, but not the first item. The rep said, "I don't see that you bid on the car yet." Yes, I did. I bid a very specific, odd number, and it clearly shows on the website that I was an early bidder. She said if I had bid on the car, I would not have been allowed to make the other bids (which makes sense-- except I DID bid on the car already... my first bid was on the car). So #1) be aware of the "probation" issue. 2) Know that winning and paying for the items does not count (which makes no sense, bc they HAVE my $$, you would think paying for the items would count for something). 3) Don't bid during a national snow emergency bc you will probably get screwed. IF the probation thing had been clearly indicated before they "probate" your account (it is not "locked"; it's just that you can't increase an existing bid or start a new bid while it is probated-- which is clearly very different from being locked) I would have never put my first bid, the thing I really wanted, in jeopardy. So in summation: 1) If you bid on 3 items at once, you are on probation. 2) Paying for 2 items that closed does not count as completing the transaction. 3)Don't bid during a snow emergency. 4) Just same yourself the trouble and frustration and don't bother visiting the site unless you are a full-fledged "buy stuff to resell for profit" kind of person, because there are so many rules, there is no way a casual buyer who wants something for actual ownership can keep up with all the rules. On the other hand, if you are someone who buys stuff you don't want or need but you want to resell it for a profit, this is the size for you. Be a professional buyer to make sure an average person can't get an occasional deal on their own. Puts them in the same category as ticket scalpers (legal, but keeps real fans from being able to go to concerts). Have fun. Happy bidding. Read all 30 screens of rules before thinking you can actually bid on anything worthwhile as a private citizen. I was, however, able to pick up cheap highlighters for my students, but those cost me the opportunity to keep bidding on the car that I really wanted. LEARN FROM MY MISTAKES. Yes, this is TMI, but I'm frustrated and disappointed; at least let me vent and warn others.
I wish I could give ZERO stars. Maybe my misfortune can help someone else avoid the same problem. I bid on a car that I really wanted. I had been obsessively watching my bid (high bidder for almost 3 days). While surfing the site, I bid on 3 cheap, fun items. It accepted the 3 new bids then said i was on "probation" and could not make any new bids. It would let me increase my bid on the 3 cheap things that I just tried for fun, but it would not let me increase my bid on the car-- even though it was the first thing I bid on. So 2 items closed and I "won" (yay, me), and I immediately paid for them so I could return to bidding on the car. Relent, the car was the first bid I made. We'll, paying for the items is not enough-- you have to pick up the items. It would be tight bc the car closes in 17 hours, but it is possible. But wait... we had a major snow storm and my car is plowed in so I can't pick the 2 crap items up. The ones I already paid for. So I call to ask why I can increase my bid on items 2, 3, and 4, but not the first item. The rep said, "I don't see that you bid on the car yet." Yes, I did. I bid a very specific, odd number, and it clearly shows on the website that I was an early bidder. She said if I had bid on the car, I would not have been allowed to make the other bids (which makes sense-- except I DID bid on the car already... my first bid was on the car). So #1) be aware of the "probation" issue. 2) Know that winning and paying for the items does not count (which makes no sense, bc they HAVE my $$, you would think paying for the items would count for something). 3) Don't bid during a national snow emergency bc you will probably get screwed. IF the probation thing had been clearly indicated before they "probate" your account (it is not "locked"; it's just that you can't increase an existing bid or start a new bid while it is probated-- which is clearly very different from being locked) I would have never put my first bid, the thing I really wanted, in jeopardy. So in summation: 1) If you bid on 3 items at once, you are on probation. 2) Paying for 2 items that closed does not count as completing the transaction. 3)Don't bid during a snow emergency. 4) Just same yourself the trouble and frustration and don't bother visiting the site unless you are a full-fledged "buy stuff to resell for profit" kind of person, because there are so many rules, there is no way a casual buyer who wants something for actual ownership can keep up with all the rules. On the other hand, if you are someone who buys stuff you don't want or need but you want to resell it for a profit, this is the size for you. Be a professional buyer to make sure an average person can't get an occasional deal on their own. Puts them in the same category as ticket scalpers (legal, but keeps real fans from being able to go to concerts). Have fun. Happy bidding. Read all 30 screens of rules before thinking you can actually bid on anything worthwhile as a private citizen. I was, however, able to pick up cheap highlighters for my students, but those cost me the opportunity to keep bidding on the car that I really wanted. LEARN FROM MY MISTAKES. Yes, this is TMI, but I'm frustrated and disappointed; at least let me vent and warn others.
I’m writing this review because I genuinely believed this was a legitimate government surplus auction platform. While some listings may come from government entities, many vehicles are posted by private sellers, and that is not made clear upfront. Sellers use official-sounding names like “government surplus,” list public-looking addresses, and only after payment do you find out you’re dealing with a private individual who asks you to meet at a house, parking lot, or random location.There is little to no transparency, no seller ratings or reviews, and no meaningful checks and balances. Vehicles are often misrepresented in the listing (for example: claiming no warning lights or mechanical issues), and once payment is made, buyers are told the sale is “as-is” and are left without support, even in cases of clear misrepresentation.This platform protects sellers, not buyers. If you are considering purchasing a high-ticket item like a vehicle, please do extreme due diligence and understand that private sellers can list here with minimal oversight. Buyer beware — what looks like a reputable government site can turn into a very costly mistake.
A friend of mine told me about this site he has been purchasing vehicles here for years so I looked it up and found some interesting deals ended up buying a beautiful ford explorer thousands less then what I saw when I was shopping around in my area. I just received my car and it was just as described I would definitely shop here again. Thank you gov deals
I have been watching the auctions on this site for many years and recently was interested in bidding on a Honda Civic (VIN 19XFB2F87CE022442) that is listed on their site. I ran a VIN check and discovered the odometer has been rolled back on the vehicle and the title is branded (per the state DMV). Numerous other potential bidders have since posted in the Q&A about the same issues. The seller is Liquidity Services which is GovDeals own liquidation arm. They have replied that they didn't know about the rollback or branding, but even after it was pointed out, repeatedly, the listing was never corrected. The vehicle has now been re-listed about a half dozen times and the listing still says accurate odometer and clean title - neither of which is true. Buyer beware.
I have two huge issues with govdeals.com - 1. They charged me sales taxes on internet purchases that were shipped to my home in a non-sales tax state, and they failed to respond to my requests for refunds on two purchases in which I was illegally charged a sales tax2. I discovered that in some cases, municipalities have a govdeals.com employee take the photos of the vehicles being sold by a municipality. I was advises this by the contact person on a vehicle I bid on. Why is this a problem? It is NOT in they buyers' interest for the auction site to be taking and uploading the photos for any item for sale, where the photographer can take more favorable views of an item, potentially hiding issues that may otherwise result in items either not being bid on, or having lower bids. In my case, I won a bid on a car which looked pristine - upon arrival to pick the car up, the car was so far from how it appeared on the ad, I thought they brought out the wrong car. I suggest that NO ONE bid on any car with govdeals.com that can't be seen in advance. Will NEVER do business with govdeals.com again.
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