Review Time
Wow! I cannot believe the amount of reviews regarding the same issue I’ve experienced! 🤦♀️Each time I have had Graham’s milk it’s gone off at least 4 days before its date on the label. Purchased from Scotmid and local garage.Needless to say, I will not be buying it again.
A massive problem with Graham's milk . It has gone off before best before again and again. Someone needs to step in here may it the public health authority Scottish government or local environmental health . There needs to be a inquiry into this before something goes terribly wrong . This product is substandard and should be pulled and investigated. Not fit for human consumption. What are the so agencies going to do about it.
Useless vouchers for a complaint. Best to use Yeo products.Grahams sent us 5x£1 vouchers after we complained about not being able to get their natural (non-flavoured) kefir yoghurt. What use is this to us as we can't spend them?? Aldi (where we regularly buy this product) does not take vouchers. The letter that came with th vouchers names various supermarkets which apparently stock their products. Our local Morrisons doesn't have it (or any of their products). An online search shows that their kefir yoghurt cannot be bought online in Sainsbury's, Asda or Morrisons. I don't want their milk instead - at more than even corner shop prices (and earlier reviews say it goes off). When I wrote to ask about stockists, Fiona Keir, administrator, was very unhelpful - expecting me to phone around supermarkets. She can't be bothered to find out who stocks which of their products. Unbelievably, her letter with the vouchers starts 'Dear valued customer'. Really?? (Can't even manage to insert customer name in the letter - they must get a lot of complaints). So, don't bother buying their products, buy Yeo or supermarket own brand. At least then you've got a chance of getting some customer service.
4 times, from 3 different shops, I have bought Graham's Light and Low milk which has gone off several days before date on label (5 days in one instance).This latest time, I have became very unwell after ingesting it in porridge and my coffee before realising why they did not taste good. Still 4 days before expiry.Never have this problem with other brands, and initially thought the retailler was at fault... but not 3 different stores.Never buying again
Pretty awful customer service. I buy loads of kefir yoghurt drink from Home Bargains, however one was not sealed properly. I wrote to Grahams and they 'kindly' sent me some vouchers as a way of compensation. BUT vouchers can't be used in Home Bargains and the like, they can only be used at major supermarkets and guess what? The supermarkets don't stock them where I live, probably not anywhere. Won't be buying their products again.
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Graham's The Family Dairy is a family farming and dairy business now run by the founder's son and grandchildren. Producing our award-winning range of conventional, organic and Jersey Gold milks as well as butters, cream and ice-creams from our dairy i...
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