grailed.com

3.1
3.1 Based on 61 reviews

Find high-quality pieces from the brands you love at Grailed, the curated community marketplace for men's clothing....

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Average Rating

3.1

/
5

61 Reviews

5 Star
45%
4 Star
5%
3 Star
3%
2 Star
0%
1 Star
47%

All Reviews

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Review Time

Fabian Garcia Diaz
The site is not costumer friendly. They allow sellers post " knock down " items as " NEW " . After p

The site is not costumer friendly. They allow sellers post " knock down " items as " NEW " .
After paying the asking price I received a used, with defects item. It took a month to get my rightful return.
But , GRAILED give me a hard time to process my claim.
with short time to deliver all the ridicules pictures and information. Very unfriendly to costumers . DONT BUY HERE!!!

1
Date of experience: Feb 03, 2026
Eve Adams
Outstanding support during a tough time

I faced a very stressful issue with a seller, and I'm genuinely grateful for how the support team handled it. Due to a misunderstanding on my end and an unexpected transaction problem, I nearly missed out on a refund for a high-value item. When I reached out, the support team thoroughly assessed my case, communicated effectively, and guided me throughout the process. They approached the situation fairly and professionally, especially given the difficulties of an international return. I value their patience and commitment to ensuring fair and trustworthy transactions on the platform. Their assistance had a significant impact, and I felt secure as a buyer. Thank you to the support team for prioritizing fairness and customer protection.

5
Date of experience: Jan 23, 2026
Tyson Rogers
Grateful for the team's fairness

I experienced a very stressful situation with a seller, and I sincerely appreciate how the support team managed it. Due to a misunderstanding on my part and an unexpected issue with the transaction, I was close to losing a refund for a high-value item. Once I reached out, the support team carefully examined my case, communicated clearly, and guided me through every step of the process. They handled the matter fairly and professionally, especially considering the complexities of an international return. I'm thankful for their patience and commitment to maintaining fair and reliable transactions on the platform. Their support made a meaningful difference, and I felt well protected as a buyer. Thank you to the team for emphasizing fairness and customer protection.

5
Date of experience: Jan 23, 2026
Jordie Scott
Excellent support service

I greatly appreciate the swift resolution of my issue. The support team resolved my problem as quickly as possible, thank you!

5
Date of experience: Jan 11, 2026
Ambrose Patterson
Support came through!

I had an issue with a package not arriving, and the seller was uncooperative, but thanks to the support team, I found my resolution!

5
Date of experience: Jan 08, 2026
Absalom Parker
Refund received

Thank you for the refund.

5
Date of experience: Jan 06, 2026
emac170792
Quick response and resolution

The team got back to me immediately and resolved my issue. 10/10!

5
Date of experience: Jan 05, 2026
Order lost in shipping

Unfortunately, my order got lost during shipping. Tracking showed it at its last distribution center, but the item hadn't moved in weeks. Customer service was very helpful in contacting the seller, though I found it odd that I couldn't reach out directly. Nonetheless, a refund was issued to address the lost order. Communication with the staff was prompt, understanding, and accommodating.

4
Date of experience: Dec 20, 2025
Yenflux
Fantastic assistance

Poppy K provided outstanding help in securing a refund for a subpar item!

5
Date of experience: Dec 16, 2025
Montie
Order cancellation refused

I informed them right away that I ordered the wrong size, but they refused to cancel my order. This company will not provide refunds. I will not order from them again.

1
Date of experience: Dec 12, 2025

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