Review Time
I faced a problem with my card not being linked to my account, preventing me from redeeming points. The support team responded to my email in just 15 minutes and resolved the issue within 3 minutes after I provided the necessary information.
I faced a problem with my card not being linked to my account, preventing me from redeeming points. The support team responded to my email in just 15 minutes and resolved the issue within 3 minutes after I provided the necessary information.
Using the rewards is incredibly challenging. The virtual cards are easy to forget, and it feels like they want you to avoid using them. The support for the rewards program is unhelpful, directing you to a prepaid service with no customer support. I've tried multiple stores to use my cards, but they often aren't accepted, especially online where the exact amount is required. I wish they offered cash back like others do. I'm done with this rewards system, having lost money due to expiration and frustration.
I experienced identity theft and notified the company. They allowed over $341 in rewards to be stolen and have made resolving this issue impossible. I've been shuffled between disconnected numbers, and the only contact is a digital assistant directing me to the website, which I can't access due to the theft. I will never trust this card again.
If I could give zero stars, I would. Due to a double charge, I expected a thorough investigation, but nothing was done. Their dispute team told me not to pay the bill, yet it was reported as a missed payment. They ignored my evidence and claimed no responsibility for the credit damage. It's disgraceful how dismissive they are.
My spouse has been a member for over 30 years and disputed a charge for a product not received. Instead of investigating, they called her a liar and refused to credit her account. Their lack of access to the dispute department is unacceptable.
As an older veteran, I found it frustrating trying to get help. When asked to spell simple words, I quickly lost confidence in the support. I've spent too much time trying to resolve issues without getting clear answers. My son refuses to assist anymore due to the stress it causes.
I contacted customer service to remove a service charge after paying my bill in full, but received no help. I was blamed for a late payment despite the system showing it was received. It feels pointless to deal with a card for a store that no longer exists.
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