greatbritishpubcard.co.uk

5
5 Based on 20 reviews

The Great British Pub Card can be redeemed against food, drink and overnight stays in over 1,700 pubs nationwide, including the brands Chef & Brewer, Hungry Horse, Flaming Grill, Farmhouse Inns and many more....

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Average Rating

5

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5

20 Reviews

5 Star
100%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
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All Reviews

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Review Time

ItsDiegoxD
Incredibly helpful admin team

The admin team is incredibly helpful - I’m thrilled with their supportive demeanor.

5
Date of experience: Dec 02, 2025
Emmett Foster
Outstanding customer service

This is my second time using the pub card. I usually take advantage of the Black Friday offers, spending £80 and receiving an additional £2 for free. What’s not to love?

5
Date of experience: Dec 02, 2025
Meredith L.
Quick and helpful response to my inquiry

I reached out via email after having trouble checking my card balance and expiry online. I was pleasantly surprised to receive a response from the support team with the information I needed within just a few hours.

5
Date of experience: Dec 01, 2025
Anne W.
Exceptional customer service

Exceptional and efficient customer service. They were very helpful with the holiday offer.

5
Date of experience: Dec 01, 2025
Josephine
Gift card purchase for my husband

I purchased a gift card for my husband. The website was simple to navigate. I mistakenly entered his email incorrectly, but when I contacted customer support, they promptly responded and sent the gift card to the correct email within an hour. Exceptional customer service. Thank you!

5
Date of experience: Dec 01, 2025
Claribel Cook
Impressive support from the customer care manager

I spoke with the customer care manager regarding an issue with my gift card. She was professional and resolved my problem in just two emails within 30 minutes. Outstanding customer service. I will definitely recommend this to others. Thank you!

5
Date of experience: Dec 01, 2025
Carole Hughes
Sophie is a valuable asset to the team.

I reached out to customer service about a gift card redemption issue. Sophie responded within 30 minutes and resolved the problem. Excellent, hassle-free service delivered with empathy and reassurance.

5
Date of experience: Dec 01, 2025
Anderson Walker
Impressive service.

I emailed with a question after struggling to check my card balance online. To my surprise, I received a reply from a representative within a couple of hours with the necessary information.

5
Date of experience: Dec 01, 2025
Clayton Cooper
Mistake in voucher order resolved

I made an error when ordering a voucher and contacted customer support. They provided a prompt refund, allowing me to reorder it. Excellent customer service, and the food is both good and reasonably priced.

5
Date of experience: Dec 01, 2025
Kian Wright
Fantastic customer support

The intended recipient hadn’t received the gift voucher, so I reached out to customer service. I was informed of their working hours, but to my surprise, I received a response from a representative who resent the email and included a link. This was fantastic, especially since the original email was never received. I appreciated the prompt assistance outside of office hours, which truly saved the day.

5
Date of experience: Nov 29, 2025

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Business Details

  • The Great British Pub Card can be redeemed against food, drink and overnight stays in over 1,700 pubs nationwide, including the brands Chef & Brewer, Hungry Horse, Flaming Grill, Farmhouse Inns and many more.

  • language https://greatbritishpubcard.co.uk

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