greenby.com

1.3
1.3 Based on 13 reviews

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Average Rating

1.3

/
5

13 Reviews

5 Star
11%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
89%

All Reviews

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Michael Tomkins
Yet another server outage. Can't wait for them to start sending out notifications they want to start

Yet another server outage. Can't wait for them to start sending out notifications they want to start charging for hosting my email address. Not a penny of mine will they get.

1
Date of experience: Mar 03, 2026
Green Man
My email service has been transferred to Greenby from Plusnet. Plusnet provided a reliable service.

My email service has been transferred to Greenby from Plusnet. Plusnet provided a reliable service. Greenby does not. Mail is repeatedly marked as junk - marking mail as 'not junk' seems to make no difference - the next piece of mail from the same address still ends up as junk. Service has been intermittent. The most ludicrous thing is that Greenby plan to charge £15 a year for this lamentable service. Do they not know that much better email providers supply their service for free?

1
Date of experience: Mar 01, 2026
A.G.
Dreadful. On logging in, I always get "Whoops! Something went wrong" but it doesn't say what went

Dreadful. On logging in, I always get "Whoops! Something went wrong" but it doesn't say what went wrong. PlusNet hailed it as a super duper system, but the fact is that it's slow and it's clunky, and it has the look and feel of legacy software. On right-clicking an item of mail, it displays a menu of options - sometimes it holds and you can select an option but sometimes it doesn't and you can't. Now, the ultimate has happened. All my mailboxes have disappeared. They're working to resolve it right now. I've had a PlusNet email address for years - decades, come to think of it - and I use it for a myriad of things; it would be a Herculean task to change my email address for everything, but I'm seriously considering doing just that.

1
Date of experience: Feb 26, 2026
Glyn Davies
All of a sudden my e-mails stopped arriving although outgoing "appears" to be still happening. Trie

All of a sudden my e-mails stopped arriving although outgoing "appears" to be still happening. Tried to contact Greenby but no joy and can't either login to my Greenby account or (with the help of Plusnet) access my Greenby webmail. I didn't ask for this service and I certainly didn;t ask to have this stress in my life. BTW I'm a disabled user - not that I think they give a damn about that.

1
Date of experience: Feb 11, 2026
Richard Bellchambers
Since migrating from PlusNet I have been having problems with Greenby Email service on webmail, Thun

Since migrating from PlusNet I have been having problems with Greenby Email service on webmail, Thunderbird and mobile app. I can sometimes send from webmail but can not send from Thunderbird or mobile app. Very poor and slow customer service.

1
Date of experience: Feb 05, 2026
Vernon R.
Successful Email Migration

As anticipated during the transition of an email system from one server to another, after experiencing some intermittent functionality and login issues, my email is now fully operational following the completion of the migration from the previous provider. The webmail interface is functioning well, and my desktop email client, which was configured prior to the migration, continues to operate without any adjustments required. Email services are working as expected, and I have no complaints.

5
Date of experience: Dec 08, 2025
Ashley Ross
Functioning as expected

As anticipated during the email system migration, I experienced some intermittent issues initially. However, now that the migration has been confirmed as complete, my email is functioning properly. Both the webmail and my previously set-up email client are working without any additional changes needed. Everything is operating as it should, and I have no complaints.

5
Date of experience: Dec 08, 2025
Calla Anderson
Changeover was a complete disaster

The changeover was a complete disaster. I received emails for a while, but that has since stopped. Now, when I log in, I get a message saying to check my credentials. Thankfully, I can still send emails from my old account, but was this transition done as some sort of joke?

1
Date of experience: Dec 08, 2025
Phineas Morgan
Very poor service

The service has been very poor, lacking communication. My email stopped working after the migration. I tried to get help through their automated support system, but received no follow-up. Truly disappointing.

1
Date of experience: Dec 03, 2025
Kailey Foster
Emails down with server error

Emails are down with a server error. The new service doesn't respond. Is this really the best they can offer?

1
Date of experience: Dec 03, 2025

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