Review Time
I want to take a moment to recognize the representative for her professionalism and follow-up! She quickly grasped the issue that came up, took responsibility, and acted swiftly to resolve it. Her attentiveness and commitment to keeping me informed throughout the process were greatly appreciated. The customer service provided was outstanding.
I spoke with a representative this morning and found them to be highly engaging, knowledgeable, and proactive, anticipating questions I might have. It was a wonderful experience, and I ended the call with all the information I needed and more!
I received great, efficient, and clear support when I called to discuss my recent end-of-term lease agreement questions. All my inquiries were addressed, and I was clearly informed about what to expect in the coming months.
I have been truly impressed with the assistance provided in appealing a parking charge notice that was clearly not for our leased vehicle. The representative was very helpful and kind, supplying the additional information needed to demonstrate that a different vehicle was photographed. Moreover, the timely sending of a copy of the notice once processed allowed us to resolve the issue swiftly. The customer service received throughout this process was excellent.
I contacted Novuna to find out how to transfer my private registration number to my lease vehicle. I spoke with Gill Rigby who explained the process and all that was required. Sent over an email straight after our conversation with links and again outlining all requirements. Fantastic service
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