Review Time
I have placed multiple orders with the company, even utilizing the free samples. It's important to note that postage is required (for those leaving negative feedback about this). My orders arrived promptly and were always securely packaged. The fragrances have a very natural scent, free from harsh chemicals, and they have great longevity. I enjoy layering them for added variety as well. I would definitely order again.
Completely unacceptable experience. Deceptive practices, lack of customer support, and false advertising. I was drawn in by an ad promising a free trial of the first perfume. Ignoring my better instincts, I paid 5 pounds for expedited shipping. After a week, I still haven't received any tracking information. I reached out via email with my order details and also messaged through social media, but received no response. It's disappointing that while some brands strive for quality, others engage in dishonest tactics, leaving customers feeling cheated.
I ordered a 10ml perfume with express delivery but have not received any shipping confirmation. Despite reaching out to the support team several times for an update, there has been no response or apology regarding the significant delay. I am still waiting for my order and an explanation.
I ordered some of the perfume oils(ORDER #GRVS4679777) on the 14th December with express shipping (due to arrive Dec 16th-18th) and still haven’t had a dispatch notification. I have emailed twice, messaged on Facebook, and messaged on Instagram to no reply. I got so frustrated that I looked up the Trustpilot reviews and can now see that I’m not the only one. I spent £30 of the little money I earn on these products to give as Christmas presents for my best friend and partner and now don’t have anything to give them. Please tell me where my parcel is!!
Ordered from them seeing one of their deals to try for free, only paying postage. I love natural perfumes so was keen to try this brand as not tried before. However, order was due this week and still not arrived, tracking shows not dispached and no response to my email. Feels like a scam. Wish I'd read reviews before ordering.
Placed an order for Renais 10ml perfume with express delivery. GRVS4685777. Received no shipping confirmation, I reached out multiple times to the company to request an update however they have given no response or apology for huge delay. Still have not received my order or any explanation.
I have ordered perfumes from here in the past but this time I am really disappointed. I have ordered Zephyra and Ethera 30ml perfumes with the intention of giving them as Christmas presents I only received one with my order which arrived on the 1st of December. I have tried emailing to find out if there is a delay or if the Ethera scent is out of stock but have received no correspondence. Pretty disappointed to have wasted my money.
Awful, just awful. I just wish to return the perfume I ordered, as I realised it wasn't actually natural as soon as I ordered it, but they are ignoring my requests for a returns label, despite saying they'd email it to me days ago. They wouldn't send me an ingredient list and now are not replying. Terrible customer service!! The website is misleading, the perfume is not natural. Why be so terrible on every level, just make and sell a good quality product and look after your customers.Edit - thank you for your reply below. As you are aware, the products I wish to return are unopened as per the photograph requested and sent, I am fully within my statutory rights to request and make a return. Ignoring your customer's requests to return is against these rights. I am pleased to see that you have now removed any false product claims from your website, however you may wish to check your percentages below, they should add up to 100...Further edit - I believe that if you offered honest, efficient customer service and an honest product and website, then you wouldn't have customer issues to deal with, but instead the blame is being deflected!! I just want to return my items, that's it, but the hours I've wasted trying to get my refund is unnecessary. I wouldn't need to write disappointed reviews if you looked after your customers and replied to emails. I just hope my refund goes through smoothly.....Edit - So weeks and weeks after my initial dealings with Elodie at Grives and they have only given me a partial refund, my £10 short of my initial £44. No reason given. I'm unsure of exactly why they have to make it so near impossible and laborious to deal with them, clearly they're not interested in customer service, they just want your money. I have no trust left in this company and would no way put their products anywhere near my skin. I'm still in pursuit of my remaining refund, although they are stating that my case is closed!? Most other retailers excel in customer service these days, they know they have to in order to survive a competitive marketplace.
I still haven’t received my order. I’ve sent 5 emails regarding this. I’ve sent all correspondence for proof of purchase. I have not received any reply’s at all! I am so disappointed with this company.I trusted them and they have let me down. 😢I HAVE JUST RECEIVED MY ORDER! 31st October, 2015! However I won’t be using this company again. It’s their loss I’m afraid.😟
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The best natural extracts from around the world give rise to a new way of conceiving perfume—long-lasting on the skin with fulfilling effects for your soul.
Uplift your everyday, one drop at a time.
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