Review Time
I received excellent service from the representative who kept me updated about my order throughout the entire process. Their dedication to service recovery is commendable and should serve as a standard for others. I wholeheartedly endorse them.
I ordered a neck massager, but it did not match the description. The electric shock feature is very uncomfortable, and the shape is causing me pain. I cannot return it and am extremely dissatisfied. I do not recommend ordering anything from this company.
I received a globe with a significant scratch. The company responded swiftly and replaced it immediately. The new globe arrived today in perfect condition. I highly recommend this company. Thank you for living up to your reputation!
I gifted a product but lost the receipt, and the recipient claimed he never received it. I contacted the company and received an immediate response—the representative was fantastic. They provided me with purchase information and did everything possible to assist, even though tracking indicated it was delivered. The recipient eventually found the unopened gift in his car! I've never experienced such excellent customer service.
I placed an order on 12/16 for three crystal balls, and they still haven't arrived as of 1/2. I have sent four emails without a response. Even worse, tracking indicates they are in my town and out for delivery every day. Something seems off! I'm very frustrated!
Like other reviewers, I was unaware these items shipped from overseas. I ordered on December 9 for Christmas gifts, but they didn’t arrive until December 27, making it too late. When they hadn’t shipped by December 18, I tried to cancel, but the order had already been processed. When they arrived late, I attempted to return them, but I was informed they were not returnable since I bought them on a promotional deal. There was no mention of this policy in the promotion. Additionally, they came with a warning about not leaving them in sunlight. I would not give a potentially dangerous item to children. Save yourself the hassle and avoid ordering from this company.
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