Review Time
I have had problems with the sauna lid since I bought it. I tried contacting them on instagram, emails and nothing.
I've bought over 5 lids in just 1 year and the last one broke after 1 day using it.
Worst customer support ever.
they have no after sales service. there is no contact phone number only an email and they dont respond. their product is not good. its lasted 4 weeks from date of purchase and has broken already . my suggestion buy from an alternative source.
Ordered the sauna + ice bath combo during the Black Friday sales. Order turned up pretty quickly (considering I live in a regional area), and has been great ever since. Ice bath doesn’t leak, keeps water cold for quite a while, and the sauna is fantastic. Would absolutely recommend buying these products.
I bought the Smart Chiller + Ice Bath Max Combo. The price for this was amazing. I soon discovered why. The Ice Bath itself (this is their mid-range unit) was cheap and flimsy. The chiller simply never functioned. It threw errors out of the box and seemed to be rusted inside, which is crazy for a NEW unit that is supposed to pump water. The company makes support and returns very difficult, claiming restocking or cancellation fees are payable. Overall, a terrible experience. I still have not resolved this weeks after delivery, and I've NEVER been able to use the product. BEWARE
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