Review Time
The longer shipping times and higher shipping cost are to be expected with this company as they are not a retailer with a warehouse full of products, but a 3rd party shopping service. You order the products you want and the BBK staff goes out to the stores/orders online through Korean websites, packages your items, and sends them to you. This is also why you may be notified items are out of stock after you have ordered them. These used to be the norm for buying Korean beauty products before Korean companies started opening international websites. It is useful because you can get less famous/new products are not available internationally. The staff was prompt with notifying me of out of stock items and once the items were dispatched, they arrived within 10 days. Overall, I've had some slower shipping experiences orderring directly from Korean companies.
I decided to bite the bullet and try ordering from here as BeautyBoxKorea has a lot of rare kbeauty items that I couldn't find elsewhere. I was very pleasantly surprised!I ordered two Dasique tints from them for a fair price - granted, the site does not have a free shipping threshold so orders don't come out exactly cheap, but some deals can be affordable.The items were promptly sent out two days after I ordered via k-packet. Despite the shipping method being one of the usually slower ones, my order came only a week after shipping in perfect condition! Everything was packaged nicely and securely and BBK even included quite a few very nice beauty samples.I would definitely recommend Beauty Box Korea for anything you really want but can't find on Olive Young etc!
Having read the reviews below, I can say that this website will only work for a small group of people. I too decided to order for the rare availability of some items that I wanted, only to wait for 7 days and to be told that half of my order wasn't in stock. I send a replacement order, and again, half of it wasn't in stock. This would be okay if they told their customers they can't guarantee availability, but with the way the website is set up now what happens is that they "push" you into exchanging your items with things you didn't want in the first place. Customer service is polite, but will not address issues and will not respond to my concerns. They flat-out ignored me.
I just placed my third order and I still cannot recommend Beauty Box Korea enough. I read the low reviews and it sounds like people don’t understand how a korean shopping service works, which is why they complain about slow dispatch times. So I want to use this review to explain how those work and then review how Beauty Box Korea is in those terms.1. A Korean shopping service buys the products they send you from other stores for the actual product price and then adds a small service fee per product.- Beauty Box Korea charges very low service fees for their products compared to other shopping services that add $1 per product. Sometimes the goods on BBK are actually cheaper than the actual product price on the retailer’s website!2. Shopping services don’t usually have their own stock because every order is so customized. That’s how they’re able to get you a variety of rare goods that sites like YesStyle can’t (YesStyle has its own stock so has limited options)- BBK seems to be half half with having some of its own stock and needing to custom order others. I have experience receiving my items within a week (which means they must have had their own stock) before. But expect to receive your items in more like 2 weeks, since it takes 1 week for them to order the items for you. Which makes sense to me because it’s a custom order.3. You can request anything you can find in an online Korean store for shopping services to send to you!- BBK has a custom order request in their forum. I requested two items from my favorite niche kbeauty store that no other English store had. Within 2 days of my request, BBK had added the products to their site just for me so I could order them!4. Shopping services are the only way for foreigners to order Korean goods that aren’t commonly sold overseas or in YesStyle, since is foreigners don’t have Korean banks or credit cards and the actual Korean stores don’t take overseas cards or PayPal. Shopping services do though. They will also communicate with the Korean retailer on our behalf so we don’t have to worry about the language barrier.- I actually tried to order 13 makeup items myself from my favorite niche Korean store since they said they would ship overseas, but the store wouldn’t take my credit card (only takes Korean cards) and it was such a pain figuring out the checkout form using google translate. The store even told me to use a shopping service when I emailed for help. Which made me realize why I use BBK and not try to do it myself.Based on all this, I really love BBK. I wanted to make sure others here had the right expectations for how shopping services work since a 1 week time to wait before your goods are dispatched sounds very reasonable to me given each order is custom ordered for just you and you don’t have to try to figure it out yourself using google translate and getting a Korean bank card.
Never in my life have I come across a company that does not let you unsubscribe from their newsletter. That’s just absurd. Not only is there not an unsubscribe option in the emails, when you log in to your account and try to uncheck the newsletter option, it says something about how customers who signed up can’t change it and unsubscribe! What kind of business even does that?
I had mixed feelings for this website, considering how some say its good (full on worshipping the shipping time), while others complain about the terrible shipping time and whatnot. From my experience shipping was "bad" because they didn't have the product. They're honestly a website where they order stuff for you, then ship it to you, they themselves don't have the products as if they're a warehouse holding on to it. This becomes a problem when stuff gets sold out. I tried to buy clothing from this website, and a couple of days after I ordered, I see that both clothing I bought were sold out. The brand which is also only available in korea, also no longer had the clothing either. They soon after take down the sold out page into nothing, so its hard to say what is no longer available, and that they should give a refund. If you are going to order things like skincare, this would probably workout since they themselves could order it from multiple places, but clothing wise, or limited products is a big fat no. Huge waste of time.
I was unsure at first due to the reviews on here. But other than the shipping time it was a great experiance.The site has a huge variety of K-beauty products that I can't find elsewhere and they always have discounts on the products.You do have to pay for shipping no matter how much you spend, so keep that in mind when you put stuff in your basket and I recieve a tracking number.Shipping time was the only con for me, it took the parcel nearly 1 month to reach me, however, since there are many products I would not be able to get elsewhere, it's worth it to me.So far I have not needed to pay for customs, but it might be because I just got lucky.
Absolutely horrible customer service... Sends wrong options, then updates their page so that you can't screenshot what was being described prior to your complaint, then blames the client for their mistake. Doesn't even offer options to rectify their mistake, just a "sorry" and that they'll "take more care next time." If only that hasn't been their response for more than 3 times I'd believe it more? Once they forgot to send my order for a month, then said the same thing.
New customer (from Nov 2020) that will continue to repurchase from them when my wanted items are on sale with cheaper price compared to others. they carry a vast line of products similar as Yesstyle. if there is some rare specific Korean product/ fashion that you are looking for but unable to find online, you can try your luck here!) I managed to find some hair tool (specific local Korean brand) from them that I can't find anywhere else. They are also generous with their free samples! The only CON of this website is they don't have a minimum spent to get FOC shipping. Their average products' prices are cheaper or similar than other website but bear in mind you will have to pay for shipping fees depending on the weight. In term of customer services, they are very quick to respond & solving your problem by providing you either credit or choose another product. There's no hassle of back and forth emails and avoid delaying your shipping process. My shipping is fast enough, a typical 2 weeks-ish to reach Australia. In conclusion, they gave me a good impression for my first buy and no doubt I will continue to show my support!
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