Review Time
Our 18-year-old cat with chronic kidney disease primarily eats wet food that we blend with water. Before getting this, she would wake me up twice nightly for her food, which I had to refrigerate each time. This device has been a true lifesaver! As soon as I set it up, she eagerly finished the first batch. Since then, she hasn't cried for food at all. She can eat at her leisure and then return to bed. It allows her to have meals while I'm at work for 10 hours a day. I’ve programmed it to rotate about 20 times daily, activating every hour and every other hour during my awake time. It keeps the food cold, so I no longer worry about serving her spoiled food. She enjoys the dish too, and I've noticed she’s eating her dry food a bit more since I added that option. I highly recommend getting additional stainless steel dishes to simplify things.
I just received my refrigerated cat feeder today and I am so impressed with the product and your company! The feeder quality is way beyond my expectations and the set-up was such a breeze. Additionally, your costumer services has been professional and truly exceptional throughout the ordering process. Your feeder has provided me comfort and with a sense of freedom to enjoy a weekend away or a late night out without having to employ the services of a cat sitter or to rush home for a cat feeding.
This team went above and beyond expectations and want to thank them for their kindness and understanding. They were super quick to respond to a unit failure issue and a new unit out to my baby girl in almost no time at all. Wonderful customer service and in addition a very impressive concept and device! Highly recommend all the way around.
Super impressed with the performance of SoCool and the customer service I received. I was initially hesitant to purchase the feeder since it was more expensive than competitors on the market. I reached out to Happy Llama Tech to ask some questions about the feeder functionality and warranty before purchasing. They candidly answered all my questions. I also experienced some issues while ordering, and they resolved the problem quickly.When the feeder arrived, I took temperature readings with a temperature sensor sitting in the feeder bowl and with an instant thermometer reading of food left in the feeder. Both temperature measurements consistently read below 40F even when the room temperature was about 80F. I got the SoCool with the stainless steel inserts so it's very easy to clean. I also appreciate some other design choices the team has made that makes using this feeder easy. The lid twist and latches in place so my food-motivated cat can't open it and it makes the lid easily removable for cleaning. I also appreciate the hexagonal center design because it's easy to line up and place the bowl back. SoCool is operated by a third party app with basic functionality. That can be a pro and a con depending on what you need to program. The feeder has a sharp beep when it rotates which is the minor gripe I have about the product. I recommend this product if you have the budget for it. The user experience is smooth and the cooling functionality is better than a competitor's I have tried.
Getting to collaborate with the team at Happy Llama Tech has been an absolute pleasure. Their dedication to solving real problems for pet parents is inspiring, and it's clear that every decision behind the SoCool feeder was made with genuine care and thoughtfulness. What stood out to me most was how grounded their innovation is—born from personal experience and driven by a sincere desire to improve pet well-being. The attention to detail, from the precise refrigeration tech to the seamless app integration, reflects a team that's not just smart, but also deeply empathetic. It’s rare to work with people who bring equal parts passion, practicality, and heart to the table. Can’t wait to see where they go next.
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Happy Llama Tech is a pet technology company dedicated to making pet care smarter and easier. Our flagship product, the SoCool Refrigerated Smart Feeder, ensures pets enjoy fresh, healthy meals even when their owners are away. We combine cutting-edge technology with a deep understanding of pet health to create solutions that benefit both pets and their parents. At Happy Llama Tech, we value innovation, transparency, and exceptional customer service. We’re excited to continue improving pet care for happier, healthier lives.See more
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