Review Time
WELL WE BOUGHT A PREDATOR GENERATOR OCTOBER 31 2025
I UNDERSTAND THAT THERE'S A 90 DAY RETURN POLICY BUT YOU WOULD THINK THAT THEY WOULD WANT TO WORK WITH YOU ON RETURNING AND EXCHANGES SINCE YOU BUY A MEMBERSHIP BUT THEY WOULD RATHER YOU FREEZE THAN TO OFFER EXCHANGES AT LEAST ONCE BUT THEY WOULD RATHER IF YOU DON'T FREEZE TO BUY ANOTHER ONE WE TALKED ABOUT IT TO THEM TODAY
WELL WE BOUGHT A PREDATOR GENERATOR OCTOBER 31 2025I UNDERSTAND THAT THERE'S A 90 DAY RETURN POLICY BUT YOU WOULD THINK THAT THEY WOULD WANT TO WORK WITH YOU ON RETURNING AND EXCHANGES SINCE YOU BUY A MEMBERSHIP BUT THEY WOULD RATHER YOU FREEZE THAN TO OFFER EXCHANGES AT LEAST ONCE BUT THEY WOULD RATHER IF YOU DON'T FREEZE TO BUY ANOTHER ONE WE TALKED ABOUT IT TO THEM TODAY
I drove 100 mile round trip to buy a log splitter. It not only wasn't in stock at that store it isn"t available in 10 different stores we checked. It looks like they would take the item down if there wasn't any stock to be had. I called customer service and received no help whatsoever! THIS CUSTOMER WON'T BE BACK!!!
At no point in the last 9 months have I been able to access their website to confirm that they have the product available online or in the store. Results, 5 trips that were Absolute wastes of time and money going there to turn around and having to order from another retailer. Every time the store employees either cannot by phone or in person say when and/ or if the item will or won't be available. The general attitude seems to be that wasting my time and energy going there is my mistake.
Love it when a chain sends out so called coupons to obtain a mailing list for spam and never stock up on the inventory that are included on coupons. I called 4 local stores after going to Keller store for latest store freebies and they were out day coupon started. Other stores were out quickly after. Nice scam to get people in the stores. Their products are hit and miss with some quality based and some made very cheaply. Floor jacks and power hand tools will not last and same with parts cleaners do buyer beware.
I have spent a small fortune at the local Harbor Freight store and joined Inside Track to be made aware of deals and discounts. I received notice of a deal today, so I went to the store to purchase an item only to be told that I don't have a membership and further that they don't even show most of the purchases that I have made in the last 12 months, including ALL of the major ones.So much for customer loyalty. When the business doesn't care any more about their customers than this, why would anyone be loyal?
This store is consistently out of stock on items they advertise and there are always excuses for why. The management here is ineffective and clearly in over their head. They spend money on remodeling the store but do not keep shelves stocked. Customer service is severely lacking. Going there is very frustrating and more trouble than it is worth.
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