Review Time
Placed an order for a fleece jacket on 26th Jan. Received a refund on 24th Feb. They exceeded the delivery date and I enquired and they said on 16th Feb they were still waiting for it to come into the warehouse in approx. 3-4 days. I enquired again when still no word from them after that time had elapsed and they just refunded without comment. So a total waste of time and it is now no longer winter. Would not order from this company again.
Edit: they offered me a 10% discount on next order. Hmm.
Parcel stuck in customs in France for 8 days, missing documents. Hardloop not responding to emails requesting update and progress of delivery. No replies. I ordered from a British website but items coming from France customs and tax quoted as being included in the price but now concerning I ever receive the boots but have to return them if I’ll have to pay taxes again to return. Poor communication unable to contact anyone by phone, no replies to emails
"Extremely disappointed. I was sent a faulty item and had to pay £94 in customs charges just to receive it. While I accept responsibility for import fees on functional goods, paying nearly £100 in 'penalties' for a broken product is unacceptable. Customer service showed zero sympathy and refused to help with a refund or solution. I’m now out of pocket with nothing to show for it."
First time ordering from them. Not worth it. More than a week passed before they dispatch, then DPD lie about delivery attempts... Neither app was any help in getting information. And why do I need to get Rab clothibg via France anyway (customs clearing, etc.)
"Extremely disappointed. I was sent a faulty item and had to pay £94 in customs charges just to receive it. While I accept responsibility for import fees on functional goods, paying nearly £100 in 'penalties' for a broken product is unacceptable. Customer service showed zero sympathy and refused to help with a refund or solution. I’m now out of pocket with nothing to show for it."
The item was a great price and will be checking them out in future.The delivery info was great, yes emails but better was a single portal to see the tracking from France via border control to the UK.Helped to assure and was useful.
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