Name: haustierkost.de
Telephone: 021199446748
Rating: 4.3

Mona Skoog Guest

I have ordered 2 times, (im in Denmark) First order got here partially defrosted but i got compensat

I have ordered 2 times, (im in Denmark) First order got here partially defrosted but i got compensated for the Spoiled Goods. 2nd order came here in beautiful condition and the cooling /packaging had improved 100%. the food items themselves are good price and seem good quality :)

Date of experience: Mar 03, 2026

Mona Skoog Guest

2 weeks ago

I have ordered 2 times

I have ordered 2 times, (im in Denmark) First order got here partially defrosted but i got compensated for the Spoiled Goods. 2nd order came here in beautiful condition and the cooling /packaging had improved 100%. the food items themselves are good price and seem good quality :)

Date of experience: Feb 23, 2026

Serena Guest

4 months ago

Well delivered goods and quick reply…

Well delivered goods and quick reply from customer service. I see myself multiple times in the future!

Date of experience: Oct 31, 2025

aya ghoneim Guest

6 months ago

Super service!

Date of experience: Sep 02, 2025

Tregonwell Guest

9 months ago

Dog approved delicious quality food!

Dog approved delicious quality food!Initially I was buying this for my puppy, however my older dog decided to join in and now we bulk buy for two.

Date of experience: Jun 06, 2025

Valeria Schneider Guest

9 months ago

Immer super qualitative and delivery

Date of experience: Jun 06, 2025

Sylvester Cook Guest

11 months ago

My dogs loves to BARF food of…

My dogs loves to BARF food of Haustierkost.

Date of experience: Apr 03, 2025

Bryony Bell Guest

1 year ago

Quality, efficiency, happy client

I have been using Haustierkost for the last 2 and a half years. Their products are high quality, their service is efficient and friendly and I will continue to support them.

Date of experience: Jan 28, 2025

Sophie Guest

1 year ago

Good quality products,good…

Good quality products,good communication and good delivery

Date of experience: Jan 20, 2025

AB19 Guest

1 year ago

Unacceptable customer service and decline in product quality

Edit: My money was refunded, so I increased the score to a 3. I'm ordering food at Haustierkost.de for years. But my last order was just something else. My order did not even arrive and was damaged in transport. I contacted the support and they were so kind to send me an replacement. I mentioned my address to were to sent it to. A day later I look at the tracking and can see that the package is going to a different address. I contacted the support and they said I need to get the parcel at that location because some neighbour accepted a package for a person who's name isn't even on the door. That is not acceptable.I see the problem by the incompetent support and also by the carrier DPD, hence two stars and not one.Further, I have to say that the packaging of the product is leaking quite often and the quality varies.