Review Time
Greedy, outdated and poorly operated company that no other airline from a mainland wants to be apart. inter island flights jacked with insane prices for resident of HI.
I flew first class with Hawaiian Airlines from Honolulu to LAX. Upon arrival, my nearly new aluminum Samsonite case was severely damaged, with a wheel smashed off. I filed a claim at the airport, and though I was told they’d follow up, no one did. I had to repeatedly call over days, waiting hours on hold. I got conflicting instructions—first told to buy a replacement for reimbursement, then asked for repeated proof despite the airport’s own documentation. U.S. law requires airlines to cover such damage, and this runaround was unacceptable. Despite promises of a temporary case or resolution, nothing has happened. I will replace it myself, and if not reimbursed, I’ll pursue further action. This experience has been disappointing, and I cannot recommend Hawaiian Airlines.
I would not recommend flying Hawaiian Airlines. Yesterday our flight was supposed to depart at 823 however it didn’t take off till after 930 almost half way through our flight they turned the plane around due to left engine issues that they supposedly fixed before take off. Came back to SFO they gave us a night hotel gave a voucher for 48 dollars that can only be used at one resultant and has to be at the airport. Not to mention all the kids including mine crying we were almost half way there would it have made a difference if we kept flying. When asking how to get reimbursed for our expenses there was a run around still haven’t gotten a straight answer. Came back this morning for a flight at 10 am and now it is delayed till 11 am. Honestly I fly a lot but this flight/trip from hell never again will we fly Hawaiian Airlines. If anyone needs actually knows how to get compensation for our hotels rental car parking please let me know because this had been the most horrific experience for my son and I.
This was the worst experience that I have had with an airline in a while. At the HNL airport, the electronic check-in did not work for most people, so we had to wait in a 45-minute line to check our bags. This occurred for most people checking in. Of course, the plane was late. Upon arrival, we waited for our bags for two hours. The person in charge was nice but overwhelmed and gave conflicting information about what happened and when, or if, our bags would arrive. Finally, we were told that they did not know where our bags were, but if we wrote down our names, addresses, and baggage information, then they would send it to our homes. However, they never followed up with me. When I called the help line, Hawaiian Airlines would just say they couldn't help and give me alternate numbers that were never answered.
First time using this airline and very disapointed. First we were very late on take off with no explanation to begin with and then had to pay for our beveridges. You would have thought this would have been complinmentary. 6 hour flight and we got a cheese sandwich and beveridge.
Both our outgoing flight (SEA - HNL) and return flight were delayed. The first flight for 10am was on-time until we got to the gate. Then after a lot of back and forth it became "indefinitely delayed". I booked a flight on a later flight so we didn't leave SEA until 5PM. Which means we lost a day on the beach. I had paid extra for better seats but didn't get them on either flight. I am not sure what happened and was too fed-up to ask. The staff, attendants, etc. were very nice. They did give $15 vouchers for lunch. But, I am not sure I will fly this airline again. I will stick to Alaska.
I flew with my family from Sydney to Maui with transit in Honolulu. When arrived at Honolulu, one bag was missing. We claimed the missing bag at our final destination Maui. Hawaiian Airlines took all necessary information and told us that the bag would be delivered in our apartment. Tbh, we had very low faith to get our bag back. I kept receiving automated emails “we keep searching for your luggage” and believed it was lost. Till someone know on the door at 7pm “Hi Sir, here is your bag”. Only 48h later. Amazing! Hawaiian Airlines gained my confidence.I’m from Europe and can tell that this would have taken more than 2 weeks to locate a bag and another week to get it back.Thanks Hawaiian Airlines for committing to get our missing luggage back.
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