Review Time
I ordered this in Oct/nov of 24' (~$13,000 total price) and they kept having "delays due to demand" and it didnt arrive till April 29th 2025. It actually did arrive. We paid for installation as a part of the purchase. When it arrived in Portland at the shipping hub, there was that no shipping company could offload it in a driveway because the cargo box was too big to get out of a semi truck. so it got shuffled around in shipping for like 2 weeks until the installer said he would jsut manually dissasemble it from the back of a semi truck on site at our house. The assembling guy came to our house and was hired off Craigslists from some broker that works with health lighten and was some side-job contractor. he did a fine job actually putting it together. BUT when the installer started assembling it and I started to notice that things were different from the photos online. The wood was a different quality (veneer panels instead of solid cedar planks), the heater was different, no lighting in certain places where it showed in the photos on their website, It was smaller and a different layout than in their photos, the exterior was cheaply sprayed painted instead of stained, glass doesn't appear to be tempered, just so many things wrong with it.... It's literally a Chinese dupe version of what they show on their site. It's just so mind-blowing that they actually sent such a terrible product and went through all this trouble to scam their customers. So after doing some more research and reverse imaging these images, I realize that this company Healthlighten, ripped off Heartwood Suana's website, photos, reviewsI reached out to Healthlighten immediately and they said they've give me $1k refund back or send a disinstaller and they would give me the full refund. I obviously chose to take the full refund route and get this sauna off my property. BUT It's been 5 weeks now and zero response from their team. I'm going to report to the credit card company, BBB, and Shop pay/Shopify who host their payment platform about this if I dont receive a full refund asap.Healthlighten if you're listening to this, please refund the entire amount immediately. Avoid this company at all costs.
Absolutely sham of a company. All the reviews are paid for. Purchased a sauna from them. They sent no instructions and refused to offer assistance to our installer. They also sent a European heater that is incompatible and unusable in the US. They only return calls between 8-9pm. Agent said she needed to review my complaint and get back to me but then never responded and blocked my call. No response to email. This company is BAD!!!!!
To the healthlighten team (and others shopping) - I have reached out numerous times with delayed or no responses. We ordered this sauna for our son who has a rare condition in NOVEMBER!!! I have had sporadic updates of "3 weeks" then a month later "4 weeks until delivery" and now it's April! Can someone PLEASE update us. Buyer beware.
NOT what it seems. This is a chinese company. There are no instructions only a youtube. They don't have local installers, they send someone from another state that has never installed a sauna before. There are missing parts. It's a disaster...the 5 star reviews are fake. There is no one to get ahold of-the telephone number never answers and VM box full. I can't even get a refund for the missing parts and no installation.
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Since 1998, Healthlighten has been dedicated to manufacturing high-quality sauna products. Our core advantage lies in our meticulous cost and quality control, from management to production, allowing us to offer exceptional saunas at affordable prices. With our creativity and production capabilities, Healthlighten stands in the top tier of the sauna industry.
In 2024, we surpassed 10,000 units sold in the U.S. alone, and we've also begun expanding into Australia, where customers are now embracing our products. With a satisfaction rate of over 95%, we remain committed to our mission of providing high-quality saunas that enhance the well-being of our customers.
We don't just create products; we provide health and wellness solutions for our global customers and businesses. Every sauna is carefully designed using premium materials to ensure safety, sustainability, and adherence to the highest quality standards.
At Healthlighten, our mission is not just to transform lives but to offer an outstanding sauna experience that revitalizes your body and helps you live a healthier, more fulfilling life.See more
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