Review Time
Applied online for a quote and still no sign of the next stage to get to a appointment after a week waiting, contacted similar companies who install heat pumps and contact and site visit booked within a day , they look good on YouTube but perhaps not so good in real time .
If I could give zero star absolutely shocking togs been warned they just going to rip you off straight. Nothing less every stage of the process was substandard total nightmare seriously just avoid I can guarantee its run like a scam please go to another company you've been warned run.Start with weeks waiting for a response then You'll pay the consultation fee then then your locked in to get ripped off now your committed trust me don't bother using these you'll get half a job at the maximum price and invoiced for items that you won't get so forget them. And when i emailed highlighting my concerns making a complaint due to the service it's just brickwalled . Avoid . Damion Campbell
So I thought let me contact Heat Geeks after seeing so many of their YouTube videos.I sent an enquiry in for a Black Label design as I'm doing a large renovation, this was submitted to them on the 11th December 2025. Then radio silence until the 6th Jan with an email asking to cough up £800 for a design service.err no thanks. No calls, no interest in learning about the project, nothing. Just a straight up ask for a lot of money to probably run some heat loss calculations which I can do myself in Excel. A bit of advice for you guys, if you want to drum up business then provide a base proposal without demanding cash upfront and perhaps talk, give the prospective customer a call. I don't see the need to pay for someone to get my business, it's usually the other way around in the real business world.I've now gone direct to local installers, some of which are heat geek approved, whatever that is meant to mean, it's not like they are a governing body or anything.
I think they are good technically and I applaud what they are trying to achieve. Where they fall down is the lack of transparency on their quotes. During the process, I received four: £1950, £3000 and £4450 (online estimates on different days) and one after the survey £6300. The survey revealed I needed a smaller unit (7kW instead of 10kW) and one fewer rad changes (just one change in total) than the online estimates had said. (We did discuss the possibility of a new vented cylinder with a longer coil.) So why did the price go UP at all never mind by so much? What was missing was a breakdown of the costs so we could examine and discuss the components of the quote. I just felt I was being quoted random numbers with a take-it-or-leave-it attitude. £7500+£6300 = £13800 is a heck of a price for a boiler out, heat pump in and a rad change. This given their hype surrounding Zero Disrupt (which implies minimal work) sets the expectation that a really simple install might even be entirely covered by the grant. I should also add that at no point did anyone from Heat Geeks mention that I needed a EPC to get the grant and that this may require additional changes to my home. I requested and received my survey money back.
Sooo disappointed ... was really excited to get my survey and price back having watched loads of heat geek videos and seeing that the minimal disturbance approach enabled "60% of homeowners to get a heat pump for less than the cost of a replacement gas boiler". I already knew I had a low heat loss home, so was pretty confident I should be in that 60% - but no .... not only was the original estimate a little over what I´d spend on a gas boiler replacement - but the overall cost came back 850 quid more - despite requiring a smaller heat pump and two less radiator changes than the estimate. A base was needed in the garden - but not sure how it all added up. On top of that, they somehow doubled the cost of water tanks from their initial estimate (adding around 1100 GBP), if I´d wanted a better scop .... Anyway - if I´d known that their advertising was so misleading I would never have paid the 250 quid for the survey ...
Ripoff! I was asked to pay over £800 for a design consultation as part of a new service, despite having already signed up for a consultation at £250. This felt misleading. A business cannot introduce new services, raise charges after a customer has signed up, and then insist on an upgrade. Heat Geek should have simply honoured the original offering available at the time of my purchase.
Had a heat geek install - honestly couldn’t be happier with the choice I made. Survey was initially carried out and options explained. This allowed me to taylor my system to the temperatures I wanted it to be with everything explained as to the why. The Heat Geek guarantee was the finally part that really clinched it for me. So many stories of disasters with poorly designed systems and installs. It’s been running for its second winter now - I have never been warmer at home. With batteries and solar already at the house I am saving two thirds on my electric bill. ( octopus EV Tariff) plus no gas now so one less standing charge. Watch the YouTube videos and take confidence that these guys lbs what they are talking about.
Such an unfortunate way to handle an install. I wish I could rate higher, because the pump itself is quite good. Not really averaging the level they quoted consistently but it's not bad. The contractors though, wow, all except 1 were just plain unprofessional. If it was just the cursing I could live with it, but when you hear them bad mouthing the last guys work (and more than once) you can't help but wonder what you're getting for such a large investment. The lead contractor tried to blame it on guys being guys, sorry that's a sad cop out, for us as a gender and professionals everywhere.Beyond that, damage to the house, very poor if any communication from the lead guys team. Walked out into the hallway to see they'd torn the fittings off around my loft hatch and damaged the ceiling. No one thought to get my opinion on that. That's just one instance as well. Luckily that was repaired, albeit with filler, not exactly as good as. Some other stuff I've had to fix myself. Like after they dumped the dirty old system water down the toilet leaving a black stain, they said they would sort it but its been months and we've had people over so I couldn't just leave it. Minor other bits too.What really gets me is, you'd think someone in this profession would think around what they're doing - "How will this affect the rest of the house, are there any concerns" but no, they caused two leaks and damage to my shower with the increased pressure. All of which could have been easily avoided by closing the shut off valves we have to the shower or checking the state of the pipes you'd just been cutting before going on lunch. The guy did have a look at the shower but only managed to make it worse really, the temperature and pressure dials are lose now and it can take over a minute to get warm sometimes.I tried contacting the main heatgeek team and they got back to me but not really with any solutions, just said to contact the main guy essentially. I don't care much to try again, I have no faith in any of them left. More than 2 months and I still have a leaky shower.
The Heat Geek service made it simple for me to 1. Find a great/ knowledgeable installer to design, supply and fit my heat pump. 2. They also made it really easy to navigate all of the paperwork processes involved e.g BUS grant application, and provided me with all of the relevant paperwork at the end of the job. 3. They kept me updated all the way through the process. All told they provided me with a really great service.
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Heat Geek is a UK-wide network of independent local heat pump installers, brought together under one shared technical standard.
We work with experienced heating engineers across the country and train them through our industry-recognised Heat Geek programme. This focuses on detailed system design, including proper room-by-room heat loss calculations, so heat pumps are sized and set up correctly from the start.
Rather than operating as a traditional national installer, we act as an aggregator for our network. Homeowners receive the service of a trusted local engineer, alongside the added reassurance of national oversight.
Every installation completed through Heat Geek is reviewed and monitored against our design and performance standards. We verify credentials, assess quality, and maintain ongoing technical support across the network.
When installed through Heat Geek, systems are backed by the Heat Geek Guarantee. We don’t simply install heat pumps, we stand behind how they perform.
From design consultation through to installation and aftercare, our aim is straightforward: to deliver well-designed heat pump systems that run efficiently and reliably for the long term. See more
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