Review Time
Well executed project completed ahead of time and within budgetI have been monitoring Heat Geeks for several years and had no hesitation in awarding them this project. It was a big job that involved the ASAHP and radiator installation. The team they sent were very professional and did there work well in a friendly manner. The system was very professional for initial contact to final commissioning.. Highly recommended.
I went with HeatGeek for my ASHP, after watching lots of Adam's YouTube videos and being interested in green tech. Really liked his systemic approach, keen to "think differently" and right-size a system for your house. Was really impressed with the whole process, from beginning to end they kept me informed and my local heat geek was excellent. The install went fine, the installer was tidy and showed me everything as well as was happy to answer my questions/support me. The system installed has been super efficient, house is constantly a set temperature which is lovely. Took me a while to get the settings right, but they offered lots of support if I needed it. Was so impressed with them, that I used them again for an ASHP with my mother's property several months later with a different installer.. where we had a similarly excellent experience. Nothing but positive things to say. They aren't the cheapest, but I believe the heating, install, experience etc was well worth it.
Both Heat Geek central and our installer were excellent - friendly, professional and supportive. Very good communication (including a bit of back and forth answering queries) that included all 3 parties meant everyone had all the information so everything was clear and there were no surprises. There were some tricky up front decisions to be made about siting of equipment but the right time and consideration was given to get it right. Responses from HG office were quick and our installer, Tincknells, couldn't have done more to prepare for and run the instal - the whole team were great. To have installed, from nothing, a complete central heating system and heat pump into a stone cottage in 5 days was incredible.We were very cautious about this big investment and wanted to ensure we did it correctly. From my research Heat Geek stood out as trustworthy experts with an excellent ethos and when combined with a top class Heat Geek approved heating engineer we got exactly what we'd hoped for. We've enjoyed the first winter with a very warm comfortable house; we're fully electric with solar and batteries and when combined with the new ASHP and an Octopus smart tariff our electricity bills have been slashed. Average COP of 5+ so very happy.
The initial Heat Geek process was simple and efficient with all relevant information provided through their online portal. The few queries I had for Heat Geek to deal with (rather than the installer) were handled very efficiently.The installation process was easy to initiate and handled very efficiently. The home inspection and assessment was carried out by Nick of Duo Heating supported by IT tools from Heat Geek, providing a formal installation quote very quickly following the visit. The installation itself involved significant work and was carried out as advised beforehand, with no major surprises. The team were well organised, pleasant and informative, and cleaned up thoroughly after themselves every day. The system has worked perfectly since it was installed, and we are very happy with it.
Heat Geek gave me the confidence I needed to install a heat pump. I was struggling to find an installer I could trust, but the safety net provided by Heat Geek was what I needed to go ahead and it has all worked out brilliantly. I'm located in Hampshire and my Heat Geek is Adrian, who is brilliant. I'm so glad I found him through Heat Geek. Adrian was reliable, easily contactable and patient with all my questions. He managed to fit in with all my deadlines and even answered my early morning "help!" Whatsapp when there was no hot water (which turned out to be the fault of the electricians and not him). Adrian also got on well with other contractors on site. I can't recommend him highly enough.
Easy to find an Elite installer and easy to book up a survey and get everything rolling. Also easy to get the grant, with Heat Geek taking care of all the admin. Very happy customer here.Installer was great too, with the system performing with a SCOP of 4.1 and in a new(ish) build with the dreaded microbore upstairs. House has never been warmer plus it is also more efficient (as in, cheaper to run) than our old gas boiler
Lets be honest, getting a heat pump is a worrying thing to do. Lost count of the times i've been told it won't work in our bungalow. It's too big, too much heat loss and “you'll be cold and cost a fortune.”Well, i used heatgeek and their local installer (APEX Heating in Essex). The whole experience was interesting, the highest quality and the net result is i'm blown away by the install and how it all works. Quite frankly, i think it's run on voodoo magic. We're all toasty and warm and it sips energy.Some key points I've learnt:1. Heat pumps offer a completely different approach to heating compared to traditional gas boilers. They operate using a gentle, continuous, low-and-slow principle rather than the frequent on/off cycling we're used to with gas.2. The result is an even warmth throughout the house—no more uncomfortable hot and cold spots. Our home has genuinely never felt this consistently comfortable. Previously, no matter how many times we tried to balance or adjust radiator temperatures, some rooms were always too warm while others remained cold. Now, every room feels just right.Regarding heatgeek specifically: I think what they are doing is so important. They are educating the industry and home owners and providing a pathway to get the UK into efficient heating systems. They are to be commended. In my opinion, this company alone is having a significant impact on our climate goals. They are an important key unlocking the problem. The independent guarantee they provide is a game changer.For context, I’ve got a 5 bed bungalow with lots of windows so a relatively high heat loss. We’ve got loft insulation and 15yr old double glazing. We have wall insulation, but it was done in 1970 and I’ve had it camera inspected and apparently, it’s not really doing much anymore.It works for us. I’ve not run it all year yet, but at circa 7 degrees outside we’ve been too warm and had to turn the system down. So I have no doubt that it’ll be fine in sub-zero temps. Sure it won’t be ‘sipping’ energy as it does now but it’ll be cheaper than our gas boiler.It has been an expensive upfront cost (even with the government grant), but it's clear we'll make all that back over time.I’ve no idea if it’ll work in all scenarios, but heatgeek's approach is to do a full/detailed analysis of the property FIRST. Then design the requirements around it. But considering they provide an independent guarantee that it’ll work to a level of 400% efficiency and that you’ll be warm, they’ll tell you if your property is not suitable.Finally, I’m actually really annoyed that I took us this long to make the switch. I believed all that I read in the papers and was told from traditional gas boiler plumbers. They were utterly wrong. Heat pumps are an important component of tackling this countries reliance on fossil fuel. I think it’s bordering on criminal that people are allowed to spout such false and misleading information.Well done and thanks HeatGeek / Apex.
Was a waste of time selecting HeatGeek for a potential heat pump install. Paid the £375 up front for the design consultation and awaited the appointment. I was immediately assigned an installer but the appointment went to my junk mail. In chasing when my appointment, I didn't receive good communication from the installer who insinuated he'd called me a number of times (once with a voicemail) and on the day of the appointment he didn't turn up - it seemed like he'd forgotten the appointment despite me confirming the day before. Re-arranged to give the benefit of the doubt and 45 mins after the agreed time, I had to call to chase. Received another excuse and I decided to cancel the whole thing and apply for a refund. If I can't trust the installer to communicate or turn up, I won't be trusting them with a £15k install.
Excellent communication and detailed quote gave me confidence to proceed. Installation was carried out with as little disruption as possible.Option Energy Solutions Carried out the work.Excellent process from start to finish. Michael Paini from Option Energy Solutions were very knowledgeable and professional throughout. Good to have a local company do the survey and work but with reassurance of a larger network backing this up.
After reading a review in a national Sunday newspaper and viewing the Heat Geek website,my lengthy investigation into installing a heat pump crystallised and I went ahead immediately.I chose Hohm Ltd as installers.The heat loss survey,handover,and follow up was excellent.They worked in tandem with a team installing the solar panels and battery storage system.It is essential to find an experienced installer.Heat Geek will find you one.
Claim your business profile now and gain access to all features and respond to customer reviews.
Note: we host our verified reviews from real customers on https://www.feefo.com/en-GB/reviews/heat-geek
Heat Geek is a UK-wide network of independent local heat pump installers, brought together under one shared technical standard.
We work with experienced heating engineers across the country and train them through our industry-recognised Heat Geek programme. This focuses on detailed system design, including proper room-by-room heat loss calculations, so heat pumps are sized and set up correctly from the start.
Rather than operating as a traditional national installer, we act as an aggregator for our network. Homeowners receive the service of a trusted local engineer, alongside the added reassurance of national oversight.
Every installation completed through Heat Geek is reviewed and monitored against our design and performance standards. We verify credentials, assess quality, and maintain ongoing technical support across the network.
When installed through Heat Geek, systems are backed by the Heat Geek Guarantee. We don’t simply install heat pumps, we stand behind how they perform.
From design consultation through to installation and aftercare, our aim is straightforward: to deliver well-designed heat pump systems that run efficiently and reliably for the long term. See more
wolfofbey.com
shopaustin.org
hp.es
turnerbookwriters.com
rare-t.com
exfigure.com
cloudninefurniture.co.uk
60slove.co.uk
glo-pamper.co.uk
motorhomes.co.uk
