Name: heatgeek.com
Telephone: 000000000
Rating: 3.8

MARJANE Guest

Great quality install

Installers were knowledgeable and considerate, cleaned up after themselves and put back carpets nicely. My house is a 1930s ex council which needs lots of ventilation. The heat pump was installed nearly two years ago, and with it I have kept the house much warmer than before. With the heat pump you keep it on all day so the house has been warm all day. Despite that my bills went down slightly. Heat geeks seem to know what they are doing with heat pumps!

Date of experience: Mar 04, 2025

Kailey Rogers Guest

1 year ago

excellent service from start to finish…

excellent service from start to finish - it's good to know that I was dealing with the best provider in the area

Date of experience: Feb 24, 2025

Des Guest

1 year ago

Heat Geek cover the UK and can be relied upon for a quality install.

I had quotes from Aira, my local Heat Geek, and a couple of other companies. I'd learned what was involved and done all the calcs ahead of time so I knew what I needed etc. I had to get a Vaillant Arotherm to keep under the MCS permitted development noise limitations that hilariously the local council policy states you have to apply for planning permission then they check if it's effectively within permitted development, and approve your application.Aira sales people apparently don't understand the regulations and adamently tried to sell me something I couldn't get under permitted development due to noise values on the spec sheet.A local independant did a superb quote, but their CEO liked to argue with reviewers and the customer service was poorly rated.I went with the local Heat Geek option in the end, because I dealt directly with the owner who knew what he was talking about and was very honest and direct. The regualtion mandated MCS survey comes out pessimistic. So it was a little more than my estimate and that all tracked as expected. They did the maths right. MCS said I had to swap my chrome bathroom radiator for an otherwise identical matt black one to get enough heat output in that room otherwise I didn't qualify for the grant (not joking) and that cost about £70. Appart from that, they installed the outdoor unit, removed the gas boiler, installed a 200L Vaillant tank, removed the hydronic under floor heating pump and rebalanced the emitters.It was about four days total work. Heating was off for two. Hot water might have been off for less than a day (then on via immersion heater until heat pump was commissioned a day later). I'm getting a SCOP of about 4. It wasn't cheap. But it was done before they'd done enough installations to launch their "cheaper than a boiler" installation options. I also required a more premium Vaillant heat pump which increased the system price. And since it was a system they had less experience with, it took them a bit more time and effort to get it right.The system hasn't skipped a beat in the year it's been installed now.The yearly service cost was £240 and quite frankly that's robbery compared to a gas boiler service. Less work done for more money. And it's borderline blackmail given you have to have it done to keep your manufacturer warranty.Since I understand the science, I personally wouldn't hesitate to get a non Heat Geek to install the system to my spec, or to self install. However, if you haven't learned the science then a Heat Geek should literally guarentee that you get a high quality install that functions as you need it to.If you're getting a heat pump installed, Heat Geek are the only people I trust to get it right first time, because they're just about the only people who actually understand what they're doing. I'd also trust Urban Plumbers, but he's not got national coverage.