heinnie.com

4.8
4.8 Based on 121 reviews

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Average Rating

4.8

/
5

121 Reviews

5 Star
94%
4 Star
1%
3 Star
1%
2 Star
2%
1 Star
2%

All Reviews

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Review Time

Dave Gardner
Needed to replace my Hultafors electricians knife , searching on line I found Heinnie Haynes based

Needed to replace my Hultafors electricians knife , searching on line I found
Heinnie Haynes based in wales , they had the same knife I’ve used for a number of years in the left handed version at a very good price.I also took the opportunity to order a new item,the Hultafors chisel knife which has now become my everyday work knife.
Great company to deal with and quick responses when emailing questions about the above products, they have very good knowledge of the products they sell and were more than happy to take the time to help me get the correct tools. Great company to deal with and I will be using them again for future purchases. Thanks again .

5
Date of experience: Jan 25, 2026
Louise Morris
Delivery was quick and ahead of schedule, as expected.

The item arrived promptly, even before the expected delivery date, just like previous experiences. It’s a handy little knife for everyday tasks. While it doesn’t match the original in durability, it serves its purpose well and offers excellent value for the price.

5
Date of experience: Dec 15, 2025
Karyne P.
Disappointing communication experience

I received an item of inadequate quality, which can happen. However, throughout our communication, I consistently signed my emails with my name, yet they repeatedly referred to me incorrectly in their replies. Even after I pointed this out, they still used the wrong name in the following email. This felt quite discourteous and disrespectful, as if it were intentional.

2
Date of experience: Dec 04, 2025
Shayne Butler
Received a subpar item

Received a subpar item, which is understandable at times. However, during our communication, I signed every email with my name, yet they repeatedly addressed me incorrectly. I corrected them, but in the next email, they still used the wrong name. Quite rude and disrespectful, felt intentional.

2
Date of experience: Dec 04, 2025
Hannibal Lewis
If only all services were this efficient

I’ve been a customer for over 25 years; always a pleasure to deal with. They have the best selection of gear that I know of.

5
Date of experience: Dec 03, 2025
Celinda Johnson
Exceptional store

Exceptional store; I've placed numerous orders, and the customer service and shipping are top-notch. I wouldn’t shop anywhere else for this type of gear.

5
Date of experience: Dec 03, 2025
Jaynie Cooper
Excellent customer service

They really know how to take care of their customers. A delivery issue arose, and the team reached out to arrange alternatives. We had ongoing communication, and I felt valued throughout.

5
Date of experience: Nov 28, 2025
Hudson
Outstanding as always

Outstanding as always. I placed an order for gifts around 4:30 PM, past the delivery cut-off time, and they arrived the next day. I'm not sure how they managed it. Great prices and an incredible selection; no one else can compete.

5
Date of experience: Nov 27, 2025
Chance Long
Excellent addition to any kit

Superb customer service and great value from the seller. The item is a valuable addition to any first aid kit.

5
Date of experience: Nov 26, 2025
Tyler
Impressed with delivery speed

Really impressed with the speed of delivery. Great service and I would definitely use them again. Thank you!

5
Date of experience: Nov 25, 2025

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