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We had a gemstone reset in a new setting. The setting was only about $800 (labgrown tiny diamonds on a super thin band). They had to send it off to have the stone set in it. When asked about how much it would cost, they wouldn't give an answer. My husband said give me a ballpark. Is it going to be close to $200 or is it going to be $1000. The person still didn't give an answer, but said it wouldn't be $1000, closer to the $500 range, but still wouldn't commit to anything. When the ring came in, the charge for the new setting was closer to $1500. That is complete bullshit. I have since taken the ring to 2 other jewelers, who said it would have been about $400 to $500 for them to do prongs. That's all it was... just the new prongs to hold the stone! Helzbergs completely ripped us off. I will NEVER do business with them again. They should be ashamed of themselves. Looking at a ring that should have cost around $1,100, but ended up costing $2300 makes me completely sick. It was a stretch for us to the $1,100, to have to pay more than twice that puts a real strain on our lives. Thanks a lot Helzbergs for the additional stress!
I want to commend a sales associate at the Orland Park location. Sandy McKay is not only friendly and professional, but she went above and beyond all of my experiences with Helzberg. She is an excellent employee and I pray Helzberg recognizes the gem they have in her.
Helzberg has always kind of been hit or miss for me. Sometimes it's a great experience, sometimes I regret even going. It all depends on who you get. I have two employees at my local store that I have been going to for years. My mother-in-law's engagement ring was bought from the same person that my husband brought it to, to have them resize it for me. She was great then, and now. When I come in for a cleaning and it's one of them, I usually leave with a gift for someone else. Sometimes I walk away swearing I wont be back for 6 months. They also do like a custom jewelry fair sometimes, don't waste your time. Find a place that actually does custom work. Their options are very limited and it's not a truly custom experience. It's more, pick the ring, pick from these limited stones, POSSIBLY be able to add or change something. It took several tries to get my grandma's stones into a wedding band to go around my mother-in-law's marquise. I have also since lost 3 tines, and therefore 3 diamonds, so I had to ask them to beef them up a bit. the smallest knock would bend them in the beginning, I was constantly pushing them back into place (which didn't help). But all in all, find that employee that is right for you and you'll have a better time.
To Whom It May ConcernI work for one of the top 100 companies, a luxury fashion e-commerce retailer, who prides on their customer service, whose customers rave of the customer service they received from the employees. I am a customer service manager for 10+ years who knows and also trains how a customer should be spoken to and treated. Never in my life, until today I have ever received horrific and appalling customer service. It was to the point I had to think twice what was just said to me!Jonathan S. ID number 62192 at Garden State Plaza Mall in Paramus NJ has treated me with such a demeanor that so was classless and tasteless I have ever received in my life as a customer. I am so appalled by the way I was treated today, December 11, 2019. Upon entering the store, an employee had took notice / recognize me and stated, "John, John, behind you". Jonathan proceeds to turn around with a smug smile on his face and said hi. I then stated, "Hi! I am going to return the necklaces and I am sorry for returning so late as I lost the receipt and now found it." Jonathan said, "sure" "WE ALL FIGURED YOU WERE GOING TO RETURN THIS" he took the receipt from my hand and proceed with the return and I can hear so faintly Jonathan talking to the women about me and the return. He then threw the receipt on the counter, said "bye, bye" took the Helzberg bag and gift box and turn around. Needless to say, today was the most shell shocking experience I have received from the Helzberg team.How dare an employee makes such a comment! How dare he talks about me to another employee when I am only a few inches away! How dare he throws the receipts on the counter without evening placing the receipt in my hand. Not a thank you for my business with Helzberg just a sarcastic "BYE, BYE" and walks away. To my understanding as what has been displayed today, is that your employees talk to their customers with tasteless service. The customers are talked about! especially when they are in the store. Whether if I have spent $ 1 or a million dollars I have should have never been treated this way at all for returning a necklace that was a gift to my husband he was not happy with the items I have chosen him. It should not matter when the items were returned as long it was in the return window of Helzberg's return policy. I will tell all my colleagues, friends and family about the service I have received at this store and no longer continue business with Helzberg! I rather go to Tiffany, Zales, and Jared where my business is welcome and I know I would not be judged if I decided to return an item that unsuitable for my husband. I feel like I have been discriminated against for making a return. I will be making a complaint to the FTC, Trustpilot, and the better business bureau. I tell everyone how Helzberg treats customers when they returningI am beyond disgusted with the customer service I have received today. My husband and I will take our business elsewhere.
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Helzberg Diamonds is a jewelry retailer founded in 1915 by Morris Helzberg that has 210 stores in 36 states.
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