Review Time
I am incredibly grateful for the outstanding restoration of my grandmother's sapphire ring. It was in poor condition, and I was uncertain if it could be salvaged. However, I was reassured it would be fine, so I entrusted it to the team and hoped for the best! I hadn’t worn it for years due to its state and for sentimental reasons, I was hesitant to risk further damage or losing the stones. There was no need for concern, as my grandmother's once-squashed, misshaped sapphire ring is now stunning again and safe to wear. I am thrilled with the care taken, and the team truly understood the significance of the ring to me. I wholeheartedly recommend and trust the service and cannot express my gratitude enough!
I can't recommend this jeweler highly enough. The representative was incredibly patient, supportive, and knowledgeable throughout the buying process. I was very impressed and would gladly suggest this team to anyone looking for something a bit unique; they truly go the extra mile to assist.
I am so grateful for the fantastic restoration done on my Grandma's sapphire ring. It was in poor condition, and I wasn't sure if it could be salvaged. After some reassurance, I entrusted it to the team and hoped for the best! I hadn't worn it for years due to its state, and I was hesitant to risk further damage or lose the stones. Thankfully, my Grandma's once-squashed and misshaped sapphire ring is stunning again and safe to wear. I truly appreciate the care taken and how well the team understood its sentimental value. I wholeheartedly recommend this service and can't thank them enough!
The representative was absolutely fantastic yesterday. She assisted me in creating FIVE Talisman bracelets, showing immense patience and providing excellent suggestions for the types of bracelets and charms. Customer service at its finest, as always.
I received exceptional assistance from the team. They were very courteous, helpful, and patient while explaining how to add charm links to my bracelet. They even added charms for me and sent photos before returning my bracelet. All of this was handled efficiently within a day. I am thrilled and will definitely return.
I would strongly recommend this service. I requested a sentimental ring incorporating my dad's ashes, and the representative was incredibly helpful and respectful throughout the process. I was kept informed the entire time, and they went above and beyond to find the right shade of green I desired. I am very impressed and will certainly use their services again. Thank you for everything!
I would definitely recommend this jeweler. Their service is exceptional. I had a PayPal issue where I was double charged, which was unrelated to the jeweler, but the representative kindly reached out to resolve it and got my money back swiftly! I couldn't be more grateful. My order arrived promptly, beautifully packaged, and I found this service to be trustworthy and efficient, always willing to go the extra mile. I will certainly be ordering from them again.
I needed a custom wedding ring to fit around my engagement ring with only a week to spare after being let down by another jeweler. The representative assured me it could be completed in a few days, and they delivered on that promise. My ring fits perfectly with my engagement ring, relieving my worry about not having it for my wedding day. I can't recommend them highly enough.
With less than two weeks to find an engagement ring, I was anxious about the process, but the representative made it unforgettable. He patiently guided me through selecting the setting and diamond, helping me create a truly personal ring. I even learned a bit about diamonds along the way! What could have been a stressful experience turned into an exciting journey, and the result was perfect. This was the best customer service I've ever experienced, and it's a memory I'll treasure.
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Wilcox & Carter have been established since 1959 and are an independent family owned jewellers.
At Wilcox & Carter we are proud to stock exclusive jewellery and watch brands such as Nomination Italy, Clogau Gold, Swarovski, Thomas Sabo, PDPAOLA, Uno de 50, Buddha to Buddha, Hugo Boss, Olivia Burton, Maserati & Little Star Jewellery.
We have a vast selection of rings and jewellery to suit all styles and budgets. We can also stock and source premium preloved watches from brands such as Rolex, Omega, Tag Heuer, Breitling and more.
We offer comprehensive, competitively priced jewellery and watch repairs. We also offer engraving and valuation services.
We pride ourselves on our quality of service and making your experience of using our services simple, straightforward and pleasant. See more
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