wilcoxandcarter.co.uk

5
5 Based on 20 reviews

Wilcox & Carter have been established since 1959 and are an independent family owned jewellers. At Wilcox & Carter we are proud to stock exclusive jewellery and watch brands such as Nomination Italy, Clogau Gold, Swarovski, Thomas Sabo, PDPAOLA, Uno de 5...

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Average Rating

5

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5

20 Reviews

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Madge Price
Incredible restoration of a cherished family ring

I am incredibly grateful for the outstanding restoration of my grandmother's sapphire ring. It was in poor condition, and I was uncertain if it could be salvaged. However, I was reassured it would be fine, so I entrusted it to the team and hoped for the best! I hadn’t worn it for years due to its state and for sentimental reasons, I was hesitant to risk further damage or losing the stones. There was no need for concern, as my grandmother's once-squashed, misshaped sapphire ring is now stunning again and safe to wear. I am thrilled with the care taken, and the team truly understood the significance of the ring to me. I wholeheartedly recommend and trust the service and cannot express my gratitude enough!

5
Date of experience: Dec 20, 2025
Caratek
Friendly and helpful service.

I can't recommend this jeweler highly enough. The representative was incredibly patient, supportive, and knowledgeable throughout the buying process. I was very impressed and would gladly suggest this team to anyone looking for something a bit unique; they truly go the extra mile to assist.

5
Date of experience: Dec 17, 2025
Raleigh Parker
Incredible restoration of my Grandma's old sapphire ring

I am so grateful for the fantastic restoration done on my Grandma's sapphire ring. It was in poor condition, and I wasn't sure if it could be salvaged. After some reassurance, I entrusted it to the team and hoped for the best! I hadn't worn it for years due to its state, and I was hesitant to risk further damage or lose the stones. Thankfully, my Grandma's once-squashed and misshaped sapphire ring is stunning again and safe to wear. I truly appreciate the care taken and how well the team understood its sentimental value. I wholeheartedly recommend this service and can't thank them enough!

5
Date of experience: Dec 08, 2025
Spiidie_YTB
Exceptional customer care

The representative was absolutely fantastic yesterday. She assisted me in creating FIVE Talisman bracelets, showing immense patience and providing excellent suggestions for the types of bracelets and charms. Customer service at its finest, as always.

5
Date of experience: Dec 01, 2025
Outstanding service, highly recommended

I received exceptional assistance from the team. They were very courteous, helpful, and patient while explaining how to add charm links to my bracelet. They even added charms for me and sent photos before returning my bracelet. All of this was handled efficiently within a day. I am thrilled and will definitely return.

5
Date of experience: Nov 26, 2025
Christabel Brown
Highly recommend this service

I would strongly recommend this service. I requested a sentimental ring incorporating my dad's ashes, and the representative was incredibly helpful and respectful throughout the process. I was kept informed the entire time, and they went above and beyond to find the right shade of green I desired. I am very impressed and will certainly use their services again. Thank you for everything!

5
Date of experience: Nov 04, 2025
Damon S.
Highly recommend this jeweler

I would definitely recommend this jeweler. Their service is exceptional. I had a PayPal issue where I was double charged, which was unrelated to the jeweler, but the representative kindly reached out to resolve it and got my money back swiftly! I couldn't be more grateful. My order arrived promptly, beautifully packaged, and I found this service to be trustworthy and efficient, always willing to go the extra mile. I will certainly be ordering from them again.

5
Date of experience: Oct 21, 2025
Charly
Exceptional service beyond expectations

The service was outstanding and went well beyond my expectations. They expedited a birthday gift to ensure it arrived on time, and the representative was so accommodating and friendly. Thank you!

5
Date of experience: Sep 24, 2025
Yasmin Lewis
Fulfilled their promises

I needed a custom wedding ring to fit around my engagement ring with only a week to spare after being let down by another jeweler. The representative assured me it could be completed in a few days, and they delivered on that promise. My ring fits perfectly with my engagement ring, relieving my worry about not having it for my wedding day. I can't recommend them highly enough.

5
Date of experience: Sep 06, 2025
Jeffery Brooks
Outstanding service - from worry to joy!

With less than two weeks to find an engagement ring, I was anxious about the process, but the representative made it unforgettable. He patiently guided me through selecting the setting and diamond, helping me create a truly personal ring. I even learned a bit about diamonds along the way! What could have been a stressful experience turned into an exciting journey, and the result was perfect. This was the best customer service I've ever experienced, and it's a memory I'll treasure.

5
Date of experience: Sep 01, 2025

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Business Details

  • Wilcox & Carter have been established since 1959 and are an independent family owned jewellers.

    At Wilcox & Carter we are proud to stock exclusive jewellery and watch brands such as Nomination Italy, Clogau Gold, Swarovski, Thomas Sabo, PDPAOLA, Uno de 50, Buddha to Buddha, Hugo Boss, Olivia Burton, Maserati & Little Star Jewellery.

    We have a vast selection of rings and jewellery to suit all styles and budgets. We can also stock and source premium preloved watches from brands such as Rolex, Omega, Tag Heuer, Breitling and more.

    We offer comprehensive, competitively priced jewellery and watch repairs. We also offer engraving and valuation services.

    We pride ourselves on our quality of service and making your experience of using our services simple, straightforward and pleasant. See more

  • email info@wilcoxandcarter.co.uk
  • call 01205362719
  • language https://www.wilcoxandcarter.co.uk/

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