Review Time
We used Heron for a first time property buy. Now 5 years down the line we’re using them again for our remortgage. A slightly more complex case as we used the help to buy government scheme.
It was a pleasant surprise to see Aidans name as our broker who helped us 5 years ago, and he has been nothing short of amazing again. Explaining everything thoroughly to 2 absolute novices and answering all our weird and wonderful questions, also able to secure us a great remortgage deal.
Leona has then helped us with the aftercare whilst liaising with solicitors, with quick responses to emails and phone calls.
Both have made a stressful situation, a lot less stressful, thank-you both so much!
Wouldn’t hesitate to recommend Heron to family or friends, especially when their service is free.
I recently secured my remortgage with the company and was truly impressed by their customer focus. I had the opportunity to speak with several representatives who were knowledgeable, professional, and kind. They took the time to understand my personal situation and provided clear advice. The application process was straightforward within the portal, and if I had any questions, I could easily reach out to an adviser. The management of my mortgage progress was efficient, and I received regular updates. Additionally, I was offered some cost-effective insurance products that aligned with my needs. I would highly recommend this company for a supportive and attentive experience.
We had an outstanding experience with our new mortgage advisor. They reached out to us regarding our mortgage renewal before we even began to look into it, which instantly relieved a lot of stress. From that point on, everything was handled seamlessly, and we never needed to make a phone call. The advisor kept us fully informed at each stage and was always proactive. Their communication was clear, timely, and incredibly reassuring. What is typically a stressful process felt effortless due to their professionalism, efficiency, and genuine care. It's rare to find someone so personable, organized, and reliable. We are truly grateful for the support and wouldn't hesitate to recommend this service for a seamless, stress-free mortgage experience. Thank you very much!
I've utilized the services of this company since purchasing my first home. Their mortgage broker team is fantastic! I've also been using their insurance team for my life insurance and income protection plans. One representative has been exceptionally helpful and communicative, even when I've been busy and slow to respond—she's shown incredible patience!
I recently secured my remortgage with the company and was genuinely impressed by their customer-centric approach. I had the pleasure of speaking with several representatives, each of whom was knowledgeable, professional, and kind. They took the time to understand my personal circumstances and provided clear advice. The application process was straightforward within the portal, and if I had any questions, I could easily reach out to an adviser. The mortgage progress was well-managed, and I received regular communication. I was also presented with cost-efficient insurance options that were in line with my needs. I would highly recommend this company for a supportive and attentive experience.
We have been using this company for our mortgages for the past two years. We find the team to be knowledgeable, helpful, and always able to find great deals. Nothing is too much trouble, and the approach of the representatives managing our remortgages is exceptional. It’s a pleasure to work with this company.
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