Review Time
South Snowdonia -Dolserau HallWeather was great. Rooms is acceptable. Staff was friendly. Food/Dinners were terrible -soggy chips, over bettered fish and overcooked meat. I was given mouldy falafel and rotten satsumas in my lunch pack. We were there in early August, no seasonal vegetables and we were given over cooked Brussel sprouts and broccoli (likely from frozen). We were never looking for dinners, poor standard and quality.It was our first time went on HF holiday and extremely disappointed. I have since cancelled 3 holidays with HF.
3 nights at Nythfa House Brecon on a guided walking holiday. Weather not brilliant but everything else very good. Accomodation clean - well presented and comfortable. Walking guides were professional and knowledgable. Food good and all staff excellent. Whole stay was enjoyable as everything was so well organised. Looking through the brochure already looking where I'll go next !
Very poor customer service in dealing with a family members closing of account due to passing. Still awaiting 100 pounds that was paid to HF holidays last year. Out of all the companies we have dealt with to close accounts these have been the worst. A laughing stock to friends. DO NOT GIVE THESE PEOPLE YOUR MONEY - YOU WILL STRUGGLE TO GET IT BACK.
We just had an EXCELLENT May Bank Holiday weekend at Dolserau House in the Snowdonia National Park. Many thanks to the staff for making us so welcome and feeding us so well. Superb food as always. Special thanks to the Deputy Manager Irina for looking for additional accomodation when we contemplated staying an extra day. This is a house worth revisiting.Tony & MelanieAmesbury
I booked a holiday for myself and 2 daughters on March 9th 2020. Soon after this was cancelled by hf. I was told I could not have a refund then, but would have to wait 1 year. I am a member of hf, 85 years old, and can't wait for my money any longer. I have written an e-mail and made several more calls. Each time I was assured the operator would be contacting head office, and I would be contacted soon and paid. The holiday was for Gentle Walking , 4 days, in April 2020. Hf owe me 1500 pounds and I would like this refund now. hf are booking new holidays, and are dragging their feet about the money they owe. Other similar reports are on this website.
I consider that some of the negative postings need balancing albeit there is some justification with regards to how long it has taken to be refunded. I recognise that HF admin staff must have had a great deal to contend with over the last year. The hotels are good (stayed in 6 of them) the food is good and staff accommodating. Course leaders invariably very good. As a break venue HF is highly recommendable. My gripe is over the cancellation of 'one off ' music holidays...not the understandable cancellation but the lack of any alternativer rescheduling. Walkers have options but if you are booked on a music course which is not rescheduled you may have now have no alternative choice for 2 years, which is what will have happened to one of my regular choices, with others it is a full missing year.
Keep asking for a refund on a holiday to Greece that was cancelled.I was sent a credit note that I did not request.I have asked for a refund several times just get told it has been passed to the person dealing with it and nothing happens.Cannot get through to speak to anyone by phone.Now going to the credit card company to get my refund.
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An award-winning British heritage brand, HF Holidays has been leading the way for walking and special interest holidays since 1913.
Choose from over 260 thoughtfully-curated guided and self-guided tours and holidays in six continents, covering nearly 40 destinations in Europe and the rest of the world. We also own and manage 16 characterful UK country houses, all of which are just a skip away from some of the best-loved national parks and Areas of Outstanding Natural Beauty. See more
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