Review Time
How long does it take to do a refund? Booked with H F Holidays in October then cancelled and I’m still waiting for a refund and it’s December. I have been told I am in a priority queue! This kind of thing puts you off booking with them again. 😫😫
Booked on the Christmas at St Ives 22 Dec20 and Festive Walking At Selworthy 30 Dec 20, on 30 Nov emailed by HF to say holiday will go ahead. Milton Keynes where I live is a tier 2 area, St Ives a tier 1. As a tier 2 resident if I travel to tier 1 I must continue to follow tier 2 rules. The HF email refers to the rule of 6 being applied indoors. That can only apply to people also from tier 1. I would have to be a table by myself. I emailed HF to inform them of the current government rules but got a standard email saying could take up to14 days to get back to me. (tried for 40 mins to get through on phone)It is outrageous that the holidays has not been cancelled, thereby entitling me to a refund of my deposits £200. HF Holidays are behaving disgracefully to members who have supported them for years.
HF = Health Failures?We stayed at Nether Grange (HF Alnmouth) for seven nights, leaving on Fri 2 Oct 20. Covid alert triggered on my phone seven days later. My partner tested positive for Covid a further seven days later. Website guidance to prospective residents at Nether Grange continues (18 Oct 20) to indicate: “Due to the latest government guidance, we have re-organised our dining room and our tables will accommodate a maximum of 2 guests per table. Tables will be allocated as per the rooming list, and guests who are travelling alone must also dine alone. Guests are not able to share a table unless they are in the same family group or bubble.” These are complete falsehoods.Alnmouth HF managers Allison & Reuben Carr prioritised the needs of a large walking group funded by phonetic Prokta & Gambull pension scheme. The group did not adhere to the Covid rules applicable in Northumberland at the time. From the fourth night of our stay we were forced to eat meals with 16 of the 19. Don’t expect management blunders to be rectified at the time or acknowledged afterwards. Current policy confirmed by HF CEO 18 Oct 20: “We intend to keep the capacity of the house at 75% which is our limit within the house rather than any figure we have to adhere to”. Keep your NHS Covid app with you at all times. The sign-in that you are resident at Nether Grange won’t alert you when a former resident tests positive for Covid. The reporting system does not recognise the Nether Grange postcode.
We are part of the group mentioned in the comment below. It is our first time of using HF and will be our last. People have worked and saved hard to afford their holiday and some furloughed from their employers too. Totally disgraceful,inconsiderate and downright disrespectful to their customers by holding onto their monies. Very dissatisfied customers.
Very poor service from HF Holidays regarding club booking to Lake Garda that was cancelled at beginning of April. Still not received our money back and emails to you from our organiser being largely fobbed off. Compare this to one of your rivals, The Ramblers. Had a cruise/walk holiday booked with them. Cancelled a month ago. Thought I'd phone yesterday to ask when I'm getting my money back. Received it today! That's what you call customer service HF! Guess who we'll be booking our club holiday with next year? 🤔
Unlike the previous reviewer, we have been told that our May holiday has been cancelled and no cash refund until after 31March 2021. They are saying they are taking their advice from ABTA, but that is not what their website says. I feel we are being used as their bank-and that is not my job.
HF Holidays is a fantastic organisation and has handled the coronavirus crisis with efficiency and sensitivity. We had our holiday cancelled just 4 hours before we left home, and the phone call from the tour operator could not have been kinder or more considerately handled. We received a full refund just 3 days later.I've been travelling with HF Holidays for many years and cannot recommend them highly enough.
Claim your business profile now and gain access to all features and respond to customer reviews.
An award-winning British heritage brand, HF Holidays has been leading the way for walking and special interest holidays since 1913.
Choose from over 260 thoughtfully-curated guided and self-guided tours and holidays in six continents, covering nearly 40 destinations in Europe and the rest of the world. We also own and manage 16 characterful UK country houses, all of which are just a skip away from some of the best-loved national parks and Areas of Outstanding Natural Beauty. See more
batikair.com
rolcruise.co.uk
socaislands.com
swiftgroup.co.uk
viptrips.com
flysas.com
homeoftours.com
pricebeattravel.com.au
benchafrica.com
istanbulepass.com
