Name: hhv.de
Telephone: +4903029381240
Rating: 4.1

József Pap Guest

Horrible customer support. For my first message they replied immediately (probably using AI). I paid

Horrible customer support.
For my first message they replied immediately (probably using AI).
I paid nearly 40USD for the express deilvery (1 working day), and they announced a 2 week delay for the delivery because of their supplier.
They don't answer their phones, I tried both, the same auto reply comes from the bot, saying that the lines are busy, they can not answer the call.
I have been triyng to call them for days. Both phone numbers.

Date of experience: Feb 20, 2026

Zsolt P. Guest

2 weeks ago

I bought vinyls from them several times. They are very professionals, and provide fabulous service.

I bought vinyls from them several times. They are very professionals, and provide fabulous service. Great selection of music, acceptable prices, fast delivery, safe packaging.

Date of experience: Feb 14, 2026

Donna Foster Guest

1 month ago

Order for a beanie went missing in transit

I placed an order for a beanie, which was sent out quickly but seems to have gotten lost during shipping (I understand it's not their fault). However, I reached out multiple times for assistance and received absolutely NO RESPONSE. All my emails were ignored, with not even a generic reply. Very disappointing.

Date of experience: Jan 21, 2026

Bartholomew Baker Guest

2 months ago

Despite some shipping delays, I remain optimistic about the process.

Even though there were a few shipping delays and I had difficulty contacting the support team by phone, I value the company's efforts to resolve the issues. I am hopeful that everything will be sorted out soon and that communication will keep getting better. Eagerly anticipating a positive resolution.

Date of experience: Dec 02, 2025

Phillipps Cook Guest

3 months ago

Constantly changing shipping dates

They keep changing the shipping dates, and none of the multiple contact numbers are answered. I'm just trying to get my money back at this point.

Date of experience: Dec 01, 2025

Darlene Guest

3 months ago

A trustworthy supplier

A trustworthy supplier with a fascinating selection of vinyl. Their prices and shipping costs are competitive (I live in Italy).

Date of experience: Nov 27, 2025

Victor Cooper Guest

3 months ago

Excellent packaging and fast delivery

Excellent packaging and fast delivery with good tracking information.

Date of experience: Nov 21, 2025

Carlisle Guest

3 months ago

Pleasure dealing with them.

It's a pleasure to deal with them. Using a specific carrier has its downsides, as delivery takes a long time.

Date of experience: Nov 19, 2025

Pete A. Guest

3 months ago

Despite some shipping delays...

Despite a few delays with shipping and difficulties reaching the team by phone, I appreciate the company's efforts to sort everything out. I'm optimistic that the situation will be resolved soon and that communication will improve. Looking forward to a positive outcome.

Date of experience: Nov 18, 2025

Kermit M. Guest

3 months ago

Smooth ordering experience for vinyls to Singapore

I ordered three vinyls to Singapore, and the process was seamless and hassle-free. Items were dispatched quickly with tracking info, arriving well packaged and in perfect condition. Satisfied customer. Will order more LPs from them.