Review Time
Horrible customer support.
For my first message they replied immediately (probably using AI).
I paid nearly 40USD for the express deilvery (1 working day), and they announced a 2 week delay for the delivery because of their supplier.
They don't answer their phones, I tried both, the same auto reply comes from the bot, saying that the lines are busy, they can not answer the call.
I have been triyng to call them for days. Both phone numbers.
I bought vinyls from them several times. They are very professionals, and provide fabulous service. Great selection of music, acceptable prices, fast delivery, safe packaging.
I placed an order for a beanie, which was sent out quickly but seems to have gotten lost during shipping (I understand it's not their fault). However, I reached out multiple times for assistance and received absolutely NO RESPONSE. All my emails were ignored, with not even a generic reply. Very disappointing.
Even though there were a few shipping delays and I had difficulty contacting the support team by phone, I value the company's efforts to resolve the issues. I am hopeful that everything will be sorted out soon and that communication will keep getting better. Eagerly anticipating a positive resolution.
Despite a few delays with shipping and difficulties reaching the team by phone, I appreciate the company's efforts to sort everything out. I'm optimistic that the situation will be resolved soon and that communication will improve. Looking forward to a positive outcome.
I ordered three vinyls to Singapore, and the process was seamless and hassle-free. Items were dispatched quickly with tracking info, arriving well packaged and in perfect condition. Satisfied customer. Will order more LPs from them.
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At HHV we live and love an urban lifestyle. For 17 years, this dedication has been reflected in a unique range in our online shop. The range spans an arc from vinyl records to streetwear right up to sneakers, everything under one roof. Our vinyl shop stocks over 80,000 releases – one of the world’s largest selections of vinyl records online. We also focus on high quality urban fashion brands and a range of stylish sneakers. All selected carefully and with great attention to detail.See more
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