hiboy.ca

4.7
4.7 Based on 101 reviews

Hi there! We’re Hiboy Canada. With a deep commitment to green commuting, Hiboy has specialized in producing electric bikes and scooters for the past five years, striving to enhance both the riding experience and service quality. We operate from local Cana...

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Average Rating

4.7

/
5

101 Reviews

5 Star
86%
4 Star
9%
3 Star
0%
2 Star
3%
1 Star
2%

All Reviews

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Review Time

Cleve Lewis
Exceptional Support from the Team

The representative was fantastic; the scooter I received had some issues, but she responded promptly and resolved everything. I highly recommend this service, thank you once again!

5
Date of experience: Jan 06, 2026
crait70
Fantastic Alternative to Motorized Options

I selected this model as a substitute for a motorized vehicle, and I'm absolutely in love with it! The handling, ride, and overall look are fantastic. I experienced a few minor issues, but the support team was incredibly responsive, with a representative who went above and beyond to help me multiple times. They are lucky to have such a dedicated person on their team. From what I've gathered in other reviews, they have a fantastic group. I can't praise this kind individual enough—empathetic, attentive, and understanding. Overall, an exceptional experience! I genuinely love this company and can't imagine purchasing from anyone else. I highly recommend it to anyone considering an e-bike or scooter, whether you're a first-time buyer or an experienced rider—you simply can't go wrong!

5
Date of experience: Dec 23, 2025
Audra T.
EXCEPTIONAL CUSTOMER SUPPORT!!!

I purchased this model as an alternative to a motorized vehicle, and I'm thrilled with it! The handling, ride, and appearance are all fantastic. I faced a few minor issues, but the support team, especially a representative, was incredibly responsive and went out of their way to assist me multiple times. They are fortunate to have such a dedicated individual on their team. Based on the positive feedback I've seen from others, they have an excellent group. I can't say enough good things about this kind person—empathetic, attentive, and understanding. Overall, an outstanding experience! I absolutely love this company and don't see myself buying from anyone else. I highly recommend them to anyone looking for an e-bike or scooter, whether you're new to it or a seasoned rider—you can't go wrong!

5
Date of experience: Dec 22, 2025
rubiniu
Great Product Experience

They offer a great product that was easy to assemble. They addressed my concerns effectively, thanks to a representative! Wishing you all a Merry Christmas.

5
Date of experience: Dec 19, 2025
Lincoln
Three Bikes and Counting

I own three of these bikes. Years ago, I had a frustrating experience with a different shop's customer service regarding parts. However, this company has been fantastic with support and guidance for installations. These bikes are a dream for commuting, though they might not handle rugged trails perfectly. Still, for daily commutes on packed paths, they are unbeatable.

5
Date of experience: Dec 11, 2025
Trent Morgan
Excellent Value for Money

I received my bike swiftly, just four days after ordering, even in a remote area. Assembly was straightforward, and the included video instructions were helpful. I've already hit 100 kilometers and am very satisfied. It's a great bike for the price, performing well on both pavement and trails. I recommend getting a waterproof cover for the battery, fenders, and a taillight. Customer service is prompt and courteous.

5
Date of experience: Dec 10, 2025
Absolutely Love This Bike

I'm really happy with this bike. It's well-constructed and arrived quickly, properly packaged. I had a few questions and reached out to support, who responded promptly. A representative was very kind and addressed all my queries. Thank you for an excellent bike and a great deal!

5
Date of experience: Dec 07, 2025
OP_PatataGamer_
Thrilled with the E-Scooter

We are very pleased with the e-scooter; it's a fantastic product, and the support has been superb. They even sent us replacement handlebars twice after some accidental damage.

5
Date of experience: Dec 07, 2025
Bilwooky
Wonderful Experience

I had a delightful experience with the company; their team was wonderful and very helpful.

5
Date of experience: Dec 03, 2025
Willow Howard
Sincere Thanks to the Team

I want to express my gratitude to the company. They took excellent care of my issue throughout the process, quickly answering my questions and ensuring I understood everything. They followed up and guided me step by step, making the situation much easier. In the end, everything was resolved smoothly, and I'm grateful for their support and attentiveness. Thank you for making a difference!

4
Date of experience: Dec 01, 2025

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Business Details

  • Hi there! We’re Hiboy Canada. With a deep commitment to green commuting, Hiboy has specialized in producing electric bikes and scooters for the past five years, striving to enhance both the riding experience and service quality. We operate from local Canadian warehouses, offering flexible return policies and partnering with an expanding network of retail distributors. Our successful launch in Canada is only the beginning—our goal is to bring Hiboy to the world. Join us in creating a brighter, cleaner future for all!

    Products: Electric Scooters and Electric Bikes
    Website: https://www.hiboy.ca/
    Focus: Affordable and convenient electric transportation for commuting or exploring

    See more

  • email us.support@hiboy.com
  • language https://hiboy.ca

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