hicustore.com

2
2 Based on 21 reviews

Welcome to Hicustore. We are a dedicated and missionary team, always spare our efforts to bring customers the most positive and satisfying shopping experience. Personalized and customized products are the biggest feature of Hicustore. At Hicustore, we b...

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Average Rating

2

/
5

21 Reviews

5 Star
23%
4 Star
0%
3 Star
0%
2 Star
5%
1 Star
73%

All Reviews

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nd thought
Absolutely horrendous! Do not order from this website or this company it is a scam! They claim their

Absolutely horrendous! Do not order from this website or this company it is a scam! They claim their customer services Is always on hand to help however it’s been a month now and still haven’t received a reply to my email, messaged on Facebook and they read and ignored the message. Box and parcel was broken and damaged on arrival! No response from anyone at this company so clearly I have no chance of getting my money back. Save your money and spend it somewhere that isn’t a scam!

1
Date of experience: Feb 12, 2026
Carlie Lewis
Frustrating Checkout Experience

I put in the effort to design a personalized item for a friend who recently lost a cherished pet, spending over $100. However, when I tried to finalize the purchase, the checkout button was unresponsive. I refreshed the page, confirmed that I was on a legitimate site, cleared my cart, and even reached out to customer support, but nothing seemed to work. It’s disappointing that the checkout process is so flawed.

1
Date of experience: Dec 14, 2025
Stefan
Item Error and Unresponsive Support

I received the item, but there was an error in the print. Their support channel seems non-existent, as no one ever responds despite multiple follow-ups.

2
Date of experience: Dec 12, 2025
Tara
Incorrect Names on Personalized Item

I ordered a personalized item with my pets' names, but they printed the wrong names. I have emails confirming the correct details, yet the support team keeps giving me the runaround and is unwilling to issue a refund or correct their mistake.

1
Date of experience: Dec 10, 2025
Quick Shipping and Great Quality

I was impressed with the fast shipping and the quality of the card was exceptional.

5
Date of experience: Dec 09, 2025
Yohan_Craft64
Unsatisfactory AI-Generated Product

I ordered a custom item featuring a picture of me and my partner. The result looked nothing like us; it seemed like a completely different couple. Additionally, it took over three weeks to ship, and I received no response from customer service when I inquired about my order. Overall, I regret spending my money on this.

1
Date of experience: Dec 07, 2025
Cathy
Overpriced and No Confirmation

I ordered a custom item and was charged significantly more than it was worth, and I never received an order confirmation after payment was processed. Emails to support went unanswered. It feels like a scam.

1
Date of experience: Dec 01, 2025
GS82
Delighted with the Personalized Pokémon Card

I ordered a personalized Pokémon card for my partner's Christmas gift and I'm thrilled with it! Despite my initial hesitations after reading some reviews, I’m so glad I took the risk. The customer service was prompt in responding to my questions, and they accommodated my request to include a photo of our dog perfectly. This is my first review, and I wanted to share my positive experience with others considering a purchase.

5
Date of experience: Dec 01, 2025
WF76
Checkout Issues

I went through the effort of creating a personalized item for a friend who recently lost a beloved pet, spending over $100. However, when I tried to complete the purchase, the checkout button wouldn’t respond. I refreshed the page, ensured I was on a legitimate site, emptied my cart, and contacted customer support, but nothing worked. It’s frustrating to see such a significant issue with the checkout process.

1
Date of experience: Nov 19, 2025
OxY_NoTreK61
Avoid This Seller

The product quality was extremely poor for the high price. It seems they filter reviews on their site, so many may not see this warning until it's too late. Save your money; this company seems to be a scam.

1
Date of experience: Nov 08, 2025

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Business Details

  • Welcome to Hicustore.

    We are a dedicated and missionary team, always spare our efforts to bring customers the most positive and satisfying shopping experience.

    Personalized and customized products are the biggest feature of Hicustore. At Hicustore, we believe that personalization is the most sincere way to express your love and care to the person you love. From daily gifts and commemorative gifts to holiday gifts, regarding the selection of customized products, we believe you will be able to find a satisfactory gift in Hicustore, and the unique gift will be delivered to your loved one with your heart.

    Your satisfaction and happiness is our priority. We are proud that when this gift made and sent by Hicustore can bring happiness to you and the recipient, when smiles and happiness appear, the "Love means once more" we have always insisted on has meaning. Your feedback is the motivation for us to continue creating new products and bringing you the best shopping experience.See more

  • email support@hicustore.com
  • language https://hicustore.com

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