Review Time
A warning to those who purchased movies. They can take your movies away without warning and resell them later. You get no warning and no refund. I'm missing many movies and operator told me this fact.
Missing content!!!! Both of my Pirates of the Caribbean (1/3/4). Are gone. I have owned on vudu since the beginning of vudu. Fandango says show me a receipt to prove i had it!!! I don’t keep receipts that long. I know they have the ability to check but chose not too. Deceitful!!!!
This has become a joke. I log in try to buy a movie and sometimes thiers just nothing. It's like okay the movie shows up but the thiers no price rent anything. So yeah had this Gerald guy tell me i am a lair.FANDANGO AT HOME-THE SKULLSThe Skulls*9%43%PG-131h 47mCurrently unavailable at home163+Suspense 2000Deep within the hallowed walls of the Ivy League's most prominent campus, there exists a secret society where power and influence are bred. Only a few are chosen to join the group where Presidents are groomed, wealthy bloodlines bond, and devious...Moreage 15+Watch on your favorite devicesCast & CrewRatings & ReviewsMorCast & Crew
I've actually used this service for years. And at first I loved it. I loved the fact that I can take my extensive DVD library and make it digital for a small fee. Then I have it with me when I go on business trips. Recently probably the last year. I have been completely unable to use the disc to digital service. I have mostly just ignored it and not done anything about it, but in the last couple months I finally decided to reach out to tech support to figure out what's going on. I started with the online chat. First just asking them what the error code means. But they won't tell me. They tell me I have to send an email with multiple screenshots of my device location my movies. I'm trying to scan the error code itself. This seems incredibly over the top for me just being told what the error code means. But I went ahead with it. They sent me an email link that I needed to reply to with all the pictures and descriptions which I did. It has now been over a month and I have not heard back from them. I reached out to the chat support again and of course they refused to give me any information telling me. I just need to send an email which I did already but the person I'm talking to tells me I need to do it again..... This seems redundant since I've already done it and not received any help from it. So why would I do it again if I already did it and receive no help.
The purchases I made when the company was called Fandango were lost apparently when they changed their name to VUDU and now all of a sudden I can’t access my account anymore and they are saying that I will have to go buy a roku device to be able to access my account again. The same tv that I have had for years and came with Fandango/VUDO app installed on it.
My account got hacked and someone rented a movie using my PayPal account. Every other online merchant, when you use PayPal, makes you log into your PayPal account for every purchase, which is good security. Nope, not them. After you attach your account, anyone can use it at any time, apparently. Also, HUGE security problem: There is no way to remove your PayPal account yourself from your account. I changed my password and emailed them immediately and asked them to refund me for the fraudulent rental and immediately remove my PayPal from my account. They didn't respond for over a week, and then said they can't refund my money if the video is already watched. I reminded them that I didn't rent it, my account was hacked. Then, highly implying the hack was either internal or they have *terrible* security, a few days after I changed my password, there were two more charges on my account, because they still hadn't removed my PayPal as requested. I emailed them again saying they needed to remove the new charges because it's clearly not my fault that they hadn't removed my PayPal, and asking again for it to be immediately removed. Over a week later they responded, saying pretty much exactly the same thing, but at least they removed my PayPal from my account. They still have not refunded my money, and keep telling me I need to provide like 10 pieces of personal information (so they can sell it to whomever) in order to refund my money. This is clearly ridiculous, as they do not need all that information to refund my money. I even said a credit would be fine, but they won't even do that. Worst customer "service" that I've seen in quite a while, and their security is garbage. If I didn't already have a dozen or so purchased movies on there, I would just cancel my account directly. DO NOT give them any credit card or PayPal information. Do not trust them with anything. If you haven't purchased anything from them, do not use them at all, ever.
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