Review Time
I ordered a bed base in Dec 2025. By January 2026 the board that holds the mattress had warped and developed waves in it. I proceeded to telephone Elliot’s beds and explained the problem, I was told it’s ok, you can still sleep on it!! WTH, I don’t think so…..knew then I would have a fight on my hands. Told me to send a video to WhatsApp, tried and they didn’t have a WhatsApp account with the number he told me to message on. I then sent two emails and never got any reply from those. What kind of company behaves like that towards paying customers, the customer service is absolutely atrocious and they don’t care about the customers. A month on and contacted the company I used to pay for the bed base, and they have issued a chargeback refund. I would advise not to purchase from these cowboys of a company because if it develops a fault or you change your mind, you won’t see your money again….what an awful company they are!!!
After a few concerns with me thinking I'd been scammed due to a phone call being hijacked by another company. I have to say that the service from elliot's beds has been fantastic. Constant communication and very pleasant staff when speaking with them on phone. Mainly conversed with Adam and he has been very professional. Would definitely use again
The transaction from start to finish was fantastic, I dealt with Adam who was very attentive made a deal with me delivery guys were amazing super helpful and friendly. Absolutely no complaints from me.- I bought three beds two of them were TV beds, super king amazing company
Don’t trust the delivery estimate shown when you search for a product and add it to your basket, it’s completely misleading. It stated that the item would be dispatched the next day if purchased within a certain hours, making you hurry up to purchase. I placed my order for a divan storage bed on 28th January, and it was supposed to be dispatched on the 29th or 30th (both working days), with delivery scheduled for the 7th, but nothing so far, my order status is still just confirmed. I got in touch with costumer service and was told I would receive an update on delivery this week, but so far I’ve heard nothing.
I ordered the Zurich double ottoman bed. The delivery went well. Confusion on the assembly by delivery men, but was sorted quickly and they assembled it. I didn't use the bed as it's for a spare room and needed to buy a mattress for the bed. With Christmas etc the new mattress arrived end of January. It looked odd on the bed. The bed with mattress on is very low to floor, not like in the pictures. It is about 3" below what is shown in the pictures. The gold trip is sharp and not fully secured, the fabric on headboard is also crinkly. All in all it is very poor quality and the low setting of the bed is a complete design fault.
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At Elliot's Beds, we take pride in offering top-quality, handmade beds crafted in Wakefield, West Yorkshire. Our state-of-the-art manufacturing facility is dedicated to producing the finest beds on the market. Our ottoman storage beds are renowned for their exceptional quality and design, consistently receiving high rankings online.
We recognize that each customer has unique needs and preferences, which is why we provide a wide range of options in fabric and design. Our experienced team of designers and craftsmen can create any fabric bed to meet your specific requirements within days. With an extensive selection of over 16 colors and fabrics, finding the perfect match for your decor is simple.
Elliot's Beds is committed to fast and efficient delivery. On average, we deliver your new bed within two weeks of order placement. Our customer service team is available 24/7 to answer any questions regarding our products and delivery information.
For top-quality, handmade beds, trust Elliot's Beds. Order today or email us to learn more about our offerings. We are here to help you find the bed of your dreams!See more
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