Review Time
These lights are all cheap lights MADE in CHINA and shipped from Dongguan. First of all, the selections are definitely prettier than what i could find elsewhere, so I ordered two lights. They say it's compatible to North America but cannot provide UL certification which means there is a risk it is not compatible, will burn your house, and insurance will not pay for it. I was exactly what I wanted to avoid, but the return policy is horrendous and I'm stuck with this scam chinese lights that can be UNSAFE.
Zero stars. Website is excellent at misrepresenting product quality. Return policies as posted do not align with practice. Bought an expensive fixture but arrived looking quite cheap and with a manufacturing defect. Customer service made returning difficult and risky so I donated the item to habitat for humanity. Stick with Lowe’s and Home Depot and brands you recognize. To be clear - the company offered a 10% credit and suggested I resell it, offered an exchange whereby I paid the shipping charges, and argued with me that the issues I had were nonexistent. Once you order something from them you are stuck with it unless you want to give them more money.
I deeply regret purchasing a $600 lamp from Dekorfine. While their website clearly states a 30-day return policy with no need to provide a reason (as long as the item is in original packaging), the company has refused to honor it in good faith.Upon requesting a return shortly after receiving the item — well within the 30-day window — I was met with a condescending and evasive response suggesting that I simply try the lamp in a different space or resell it locally. They implied that because the item was shipped from Asia, I should avoid returning it altogether due to "high shipping costs." This is not mentioned anywhere in their advertised return policy.When I insisted on returning the item as per their own posted rules, they reluctantly sent me a return address — in China — with a completely new and arbitrary 5-day deadline to ship it out ('Return Requirements: Please ship the package within 5 days of receiving this return authorization. If the package is not shipped within this timeframe, we will consider it as your decision to keep the item, and the return request may be canceled.'). This sudden and fabricated time limit is nowhere in their return policy and is clearly meant to deter returns by any means necessary.Further, they asked me to label the package with a false declared value of $10 to avoid customs issues, which is highly unethical and potentially illegal.Their communications felt dismissive and manipulative, and it’s clear this company has no intention of honoring its stated commitments. Instead, they rely on international logistics and vague excuses to discourage returns and trap customers.If you're considering buying from Dekorfine, do so at your own risk. You may be stuck with an expensive item you don’t want and a company that hides behind shady practices to avoid accountability.I will be filing a formal complaint with U.S. authorities, as they are operating in the U.S. market and must abide by consumer protection laws.
I ordered a €953.95 lamp from Dekorfine which was accidentally sent to the wrong country (Monaco/ Morocco). I tried resolving this with the Dekorfine service team but it was clear the shipper couldn't change this to go to the right address. Due to this Dekorfine decided to send out a completely new replacement of the lamp to the correct address. Yulia Sophia and Dafne from the customer service team were absolutely incredible in assisting with this matter and also changing the address last minute to a friend's address as I had to leave the country. They were helpful all the way through the shipping difficulties and have been very patient. Now my replacent ostrich feather brass lamp has reached my apartment safely and looks absolutely incredible! A huge thank you to the customer service team who dealt with all the shipping issues and were kind enough to send a free replacement!
I bought a light fixture for over $300 from Dekorfine, but it arrived missing key screws to keep it from falling apart When I reached out to the company for a refund, they refused the return/refund and instead offered to send me the missing screws so I could repair it myself. Both the company and its products are located and produced in China and are characterized by poor product quality and inadequate customer service.
The website states that the company is based in TX, but all of the manufacturing and shipping is straight from China. The lamp materials quality is poor and cheap, and the shipping takes over 3 weeks. When I asked to return the products they said that due to the high price of return shipping overseas they recommend I keep the product and they will give me 10% back. Two thumbs down.
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Dekorfine is Enlightened by Design. We’re excited by design, too. We travel the world to bring you everything from authentic and iconic pieces, to the latest in contemporary interior décor, all sourced from global design brands, including exclusive pieces you won’t find anywhere else. Our lifestyle brands offer inspired living through high-quality products, exclusive designs, andtimeless style - all powered by digital design and visualization tools that provide seamless shopping solutions in-store and online. With a distinct architectural aesthetic, experiential store environment, and online community, we engage with our customers through social media, mobile shopping, design services, gift registry, and more.See more
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