Review Time
another company that advertises LIFETIME WARRANTY but doesn't abide by that policy. the people they hire are clueless, don't respond back to emails, don't take accountability for their employees, and have the worst customer service. i had a battle belt that was about 6 years old that started to fray on the inside making it inoperable with the Velcro. i called in May to their customer service and spoke with a guy named John. i informed him of the problem and he stated that it was no issue and to email some pics and he will get the warranty started and replace my belt free of charge. i sent the email and after 2 weeks of not hearing from them i called back. spoke to a lady who stated John has been on vacation and will be back that week. about 2 months goes by so i call back again. i was informed that John no longer works there but she can help me. she looked up my email and stated that this was normal wear and tear and she could only offer me a discount for a new belt. after sharing my frustration and how ive waited two months and was told i would be able to get it replaced she did not care. you would think to keep the customer happy you would make an exception, especially since i was literally told by one of THEIR employees i could warranty the product. but instead i get the run around and the basic corporate apology instead of taking accountability for their employee. long story short DO NOT BUY HSG items. not only do they not last in the field but the warranty/customer service is the worst. in the case of HSG they have no accountability and in their eyes the customer is always wrong apparently. super frustrated and will ensure to let my department and all other agencies i work with to never support this brand.
The people are very nice and helpful, but I returned a belt that was too small and it was lost even with the return authorization number clearly marked. The package was never found. So I ended up spending $450.00 for a belt.Other than that, it's a great product. Note of caution size up your belt at least one size larger than your jean size as their web site instructs you to do.
LONG time customer. I noticed product upgrades. Great stuff, made even better. As always, great products. I purchased the extended magazine taco to go underneath a hill people gear kit back for my extremely light weight spartan / javelin bipod. I purchased extra covered tacos to go on my chest rig extenders from haley strategic. I was pleased to find that these have been "re-worked" and do a much better job for all magazines from 30 round 5.56, 30 round 300 blk, and 25 round .308 AR-10. No matter what gear I choose to grab this kit helps to ensure I can carry everything I need. The mag pouches are double tacos WITH a flap. I can keep my subsonic seperate from my super sonics. I can keep them "locked down" so I don't grab the wrong ammo under pressure or by accident.
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High Speed Gear® is dedicated to building the best 100% American-made, battle-proven tactical gear™. HSGI® started as a custom shop in 1999, making gear for Marines at Camp Lejeune. Since then, the company has grown to be the largest full-time employer in Swansboro, N.C., with distinct and innovative products like the TACO® and the Sure-Grip® Padded Belt. Our products are designed for the highest level of comfort, functionality, and versatility. Satisfaction is guaranteed for all of our customers, whether military, law enforcement or responsibly armed citizens. Our products are user driven and are designed based on the operational experiences of a wide variety of end users. HSGI® products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. If a product ever fails due to a manufacturing defect, we will repair it or replace it, at our discretion. For information about custom gear OEM projects, contact us at marketing@highspeedgear.com.See more
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