hixtra.com

4.9
4.9 Based on 41 reviews

Soils and Aggregates Testing. CBR specialists...

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Average Rating

4.9

/
5

41 Reviews

5 Star
95%
4 Star
2%
3 Star
0%
2 Star
0%
1 Star
2%

All Reviews

Filter Reviews

Review Time

Shawna Brown
Outstanding Assistance from the Representative

The representative has been a true pleasure to collaborate with. They were exceptionally helpful, quick to respond, and clearly well-versed in the process. They made everything smooth and hassle-free for me. I genuinely value their dependability and straightforwardness — no request was too challenging. I would wholeheartedly endorse their services to anyone. Thank you!

5
Date of experience: Dec 04, 2025
Richie Cook
Incredible Experience with the Representative

The representative has truly been wonderful to work with. Extremely helpful, quick to respond, and really knows their stuff. They made everything easy and stress-free for me. I really appreciate their reliability and clarity — nothing was too much trouble. Would definitely recommend their services to anyone. Thanks!

5
Date of experience: Dec 02, 2025
Marianne Taylor
Unsatisfactory Customer Service Experience

I am writing to convey my strong dissatisfaction with the service I have received. Initially, I was promised by an advisor that I would receive the results the next day, which turned out to be untrue. I later spoke with a manager who clarified that next-day delivery was not possible, but assured me the report would be available by Wednesday afternoon or Thursday morning. Despite numerous follow-ups via email and phone, I have yet to receive the results or any meaningful updates. The lack of communication and repeated misinformation has been incredibly frustrating, causing significant inconvenience and financial loss. I made it clear from the beginning that this matter was both urgent and important. Unfortunately, the ongoing miscommunication and failure to deliver have highlighted a serious lapse in service standards. It is clear that staff and management could benefit from additional training to ensure accurate information is provided and customer concerns are addressed promptly. I request immediate attention to this matter and a formal response outlining the steps being taken to resolve it.

1
Date of experience: Aug 21, 2025
Excellent Service for Foundation Testing

The representative was fantastic and very patient while addressing an issue with the equipment used as a counterweight. They were pleasant to communicate with and kept us informed at each stage. I’d highly recommend the company and especially the representative!

5
Date of experience: Apr 30, 2025
Lucia
Quick and Efficient On-Site Service

Very responsive and effective service on site; I highly recommend the company, and the results were provided the same day.

5
Date of experience: Mar 19, 2025
Emanuel Scott
A Joy to Work With

The company is an absolute pleasure to engage with. They do their utmost to accommodate your requested schedule, and the turnaround times for reports are nearly immediate.

5
Date of experience: Aug 06, 2024
SJ87
Simple and Efficient Service

A straightforward and effective service.

5
Date of experience: Jul 12, 2024
Kirsteen Parker
Timely and Professional Service

Timely, professional service. Very commendable.

5
Date of experience: Feb 28, 2024
Penelope Parker
Highly Efficient

Very helpful and highly efficient.

5
Date of experience: Oct 30, 2023
Howard W.
Consistently Reliable Service

Always pleased to use the company; their service is consistently prompt, often providing same-day results for tests.

5
Date of experience: Aug 22, 2023

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