Review Time
My experience with this letting agency was extremely disappointing. When I moved into my home managed by them, there were numerous issues, including a hole in the hallway, missing curtain poles, damage to window sills and skirting boards, cracks in the ceiling, and a pest problem. When I requested repairs, I was either ignored or received subpar service from unqualified contractors. The so-called pest control professional even suggested I investigate the insect issue myself by knocking on neighbors' doors! He completed minimal work and charged the landlord excessively. The pest issues persisted, and I had to hire my own tradesman to address the repairs that the agency was responsible for. An additional contractor they sent was not even qualified for the job and attempted to fix issues in the most inadequate manner. I still have a ceiling that is flaking and in disrepair. I was unaware of a leak in the ceiling, and any attempts to fix it would be futile without addressing the roof first. If they had been more professional, they could have coordinated repairs effectively. While the landlord bears some responsibility, the management from this agency is severely lacking. They rarely respond to phone calls, messages, or emails. I lodged a complaint with their management but instead of addressing my concerns, they seemed dismissive and unprofessional. Be cautious of other reviews, as they may be inflated by staff. Their customer service is as unreliable as my ceiling!
Greedy and unresponsive. They refuse to lower my rent despite significant changes in my living environment, including a gym opening nearby that directly impacts my privacy, and a daycare next door creating constant noise. The pollution from delivery trucks passing by my flat at all hours is unbearable. I have repeatedly asked questions about my rent and the living conditions but they have consistently ignored my inquiries. They are increasing my rent in January 2026, likely knowing I won't be able to contest it under new laws. This company provides terrible service, claiming to value their tenants while only caring about the money they receive.
My experience with this letting agency was extremely disappointing. When I moved into my home managed by them, there were numerous issues, including a hole in the hallway, missing curtain poles, damage to window sills and skirting boards, cracks in the ceiling, and a pest problem. When I requested repairs, I was either ignored or received subpar service from unqualified contractors. The so-called pest control professional even suggested I investigate the insect issue myself by knocking on neighbors' doors! He completed minimal work and charged the landlord excessively. The pest issues persisted, and I had to hire my own tradesman to address the repairs that the agency was responsible for. An additional contractor they sent was not even qualified for the job and attempted to fix issues in the most inadequate manner. I still have a ceiling that is flaking and in disrepair. I was unaware of a leak in the ceiling, and any attempts to fix it would be futile without addressing the roof first. If they had been more professional, they could have coordinated repairs effectively. While the landlord bears some responsibility, the management from this agency is severely lacking. They rarely respond to phone calls, messages, or emails. I lodged a complaint with their management but instead of addressing my concerns, they seemed dismissive and unprofessional. Be cautious of other reviews, as they may be inflated by staff. Their customer service is as unreliable as my ceiling!
Claim your business profile now and gain access to all features and respond to customer reviews.
With a clear and seamless process perfected over decades of experience within the property market, HML Lettings offers an overarching structure that provides clear and practical support for landlords, investors and tenants.
Our dedicated lettings team put care and attention into ensuring that the needs of our tenants and landlords are fully and comprehensively catered for, throughout the entire process. The team are always on hand to answer any queries tenants may have, as well as providing help and support to our landlords as they look to invest and rent out their property in the best possible way.
Significantly saving you time, our experienced team will handle the entire lettings and management process promptly and efficiently. Our package is tailored to each client and we offer a wide range of services from full management of a let property, to tenant sourcing only. Naturally, we are fully compliant with all statutory requirements and other industry guidelines.See more
