hoi.in

I want to acknowledge both a failure and an outstanding recovery by the Hoi team, because what ultim

I want to acknowledge both a failure and an outstanding recovery by the Hoi team, because what ultimately matters is how a service responds when things go wrong.
The Hoi app was unfortunately not working during our journey, and given that we were cutting it extremely close—with our flight landing and only a 40-minute gap before the next flight—this could have easily turned into a very stressful and unpleasant experience.
However, Mr. Varun Mehrotra personally stepped in and ensured that I was helped immediately. He went above and beyond by arranging offline payment links, making sure that the technical issue did not translate into a breakdown of service. Mr. Varun has always been dependable from the time I first discovered the Hoi app, and I have consistently booked through him across multiple trips. He truly runs a tight ship, and it is professionals like him—hands-on, accountable, and guest-focused—who keep me coming back to Hoi. He stays on the forefront to ensure the guest experience remains seamless, even when systems fail.
I would also like to sincerely thank Ms. Jesty Mary George, who ensured that the service recovery actually happened, especially after the extremely disappointing and frankly useless T2 service experience during my last travel (on the 16th or 17th, as I recall). Despite how close we were to missing our connection, she ensured the situation was handled calmly, efficiently, and professionally. Leaders like her, who run tight and capable teams, are the reason trust can be rebuilt even after a bad experience.
Most importantly, I want to recognize Mr. Sunny and Ms. Bhavna, who were nothing short of exceptional in their care for my senior citizen parents.
Mr. Sunny heroically carried everything across security, handled all the luggage, and ensured my parents were supported at every step.
Ms. Bhavna showed extraordinary patience and compassion while assisting my mother, who was unwell during the journey. She was kind, attentive, and truly a gem of a person.
Mr. Sunny walked with me all the way till Gate 22, held on to the bags until my parents joined us, and only then handed everything over—never rushing, never disengaging.
When we got off the bus, we were met by three porters who immediately helped us navigate the terminal, manage the luggage, and move through the process smoothly. The coordination and care were outstanding.
While my last experience at T2 was disappointing, I must say that Terminal 1 and Terminal 3 services have otherwise always been excellent. Encounters like this one—despite technical difficulties—renew my faith in the Hoi app and its people.
People like Mr. Varun Mehrotra, Ms. Jesty Mary George, Mr. Sunny, and Ms. Bhavna are the reason Hoi stands out. They embody what true guest service looks like: ownership, empathy, and execution under pressure.
I will continue to use the Hoi app because of professionals like them.

Date of experience: Feb 27, 2026

My Amazing experienced in Delhi Airport.

This is my first experienced of Meet and Greet Service in India. Travelling with my infant for the first time is truely stressful and tiredful. But with the help of amazing staff we had easy and comforting long lay over in Delhi. Varun has been guided me, clarified all doubts, explained every little details and answer all my questions. Im very grateful to him, and i really wanna thank him in person. And i am truely satisfied the Service i have received. Excellent Service. Thank you to all people who got involved. HOI app is a must have. And i love how easy we can access everything through the app.

Date of experience: Sep 16, 2025

Excellent Service, Highly Recommend!

I've been using the Hoi App for a while now, and I must say, it has truly transformed my travel experience. The Meet & Greet services at the airport are seamless, and I love how easy it is to book through the app. The VIP assistance and lounge access are exceptional, making my journey stress-free and comfortable. Additionally, the eSIM service has been a game-changer, providing me with hassle-free internet access while traveling internationally. The app's interface is user-friendly, and the customer service is top-notch. Highly recommend it to anyone looking for a smooth travel experience!

Date of experience: Aug 01, 2025

I felt HOI App completely taken care of…

I felt HOI App completely taken care of food, comfort everything you need at Airport. Thanks team Definitely a must-have for anyone who travels frequently.

Date of experience: Jun 18, 2025

The must-have airport app

Frankly speaking, the airport is a mighty experience in itself. And I'm from a family that never 'travels light'! So last time we went on a vacation, with my parents, my wife and I decided to opt for the Hoi Meet & Greet, and oh man, how it made my life easier. They literally took care of everything. As messy as I was thinking it would have been with all the luggage, my elderly parents, my wife, our cat - the whole bunch, Hoi made it feel like floating in the cloud. In no time, we were past security and chilling in the lounge. I'd recommend Hoi to anyone any day, it really makes your travel so much easier. From ordering food to shopping and all the information you need while at the airport, Hoi is a must if you're traveling by air!

Date of experience: Jun 07, 2025

Great service.

Date of experience: Oct 15, 2024