Review Time
My wife and I stayed at a local hotel for a nearby appointment. The TV reception was very poor, and the front desk acknowledged that many guests had similar complaints. Additionally, the toilet seat was damaged and the sink barely functioned. The room was clean but felt cramped due to the large furniture. We do not intend to return.
My wife and I visited a local hotel for an appointment at a nearby clinic. The TV reception was extremely poor and nearly unwatchable. I informed the front desk, and they mentioned that many guests have raised similar issues. The toilet seat was broken, and the sink water barely trickled. While the room was clean, it felt cramped due to the large furniture. We won't be returning.
Caution! They will not honor their refund guarantee. I booked a stay at a hotel near the airport earlier this year through a booking site for a future stay. Due to family illness, I needed to cancel. The website has since shut down, and the hotel refuses to refund me, citing that I booked through a third-party site. Communication has been terrible, with ignored emails, and they won't even confirm they have my payment! Be cautious, they will take your money without offering a refund!
I had to cancel my trip due to a government shutdown. The hotel gave me the runaround regarding my refund because I booked through a third-party service. Eventually, they claimed they were coordinating with the platform for my refund, but I still haven't received it and they are unresponsive to my emails.
My stay at a local hotel was disappointing. The meal was not great, especially the dessert options. I raised a complaint about the dessert choices, and while I received an apology, it felt insincere. The room seemed fine, but cleanliness was questionable in the shower area. The breakfast was underwhelming, and the staff seemed slow to clear tables. Overall, I was quite let down.
As a loyal member of a rewards program, I was disappointed by my experience at this hotel. I requested a simple 2 PM checkout to accommodate a family event, but they only offered noon and quoted me a high fee for a later checkout. This experience made me question the value of my loyalty. While the property itself is clean, this policy felt inconsiderate for a loyal member.
I booked a stay at a local hotel through an app, selecting a discount rate that appeared refundable. To my surprise, my card was charged in full the next day due to a nonrefundable policy hidden in the fine print. The manager refused to issue a refund, even though the date was still months away. It seems they don't value their guests or their business.
Beware of unexpected charges! I stayed at a local hotel for a business trip, and after checkout, I found an extra charge for a 'damaged mirror' that was already cracked upon my arrival. When I raised this, the hotel management insisted I was responsible. This feels like a troubling attempt to exploit guests. I will not return to this property again.
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The original company was founded by Conrad Hilton.
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